1 reviews | Active since Jun 2015
Bad service and customer service is poor
<p>I joined Affinity health last month and I regret it, they told me that from the 1st of October the cover will start and now some lady with a bad attitude just told me I must wait one month????? I remember I asked this question twice and he said the 1st of October, this is the 2nd time I will be canceling with medical insurance companies because they don't tell the truth!!</p>
Good afternoon Lebogang.
Thank you for sharing your concerns with us here on Hello Peter.
Please accept our sincerest apologies for the manner in which you were handled, we will certainly look into this matter.
Kindly be advised that as a medical insurance, there are stated benefits which all have waiting periods applicable. These are all discussed when signing up for the policy and are also contained in the electronic welcome pack .
We can confirm that there is a one month waiting period for the GP consultations benefit which begins from the date of inception. We will however listen to all the recordings and provide you with the necessary feedback.
Kindest regards
Affinity Health Management Team
Good afternoon Lebogang.
Thank you for sharing your concerns with us here on Hello Peter.
Please accept our sincerest apologies for the manner in which you were handled, we will certainly look into this matter.
Kindly be advised that as a medical insurance, there are stated benefits which all have waiting periods applicable. These are all discussed when signing up for the policy and are also contained in the electronic welcome pack .
We can confirm that there is a one month waiting period for the GP consultations benefit which begins from the date of inception. We will however listen to all the recordings and provide you with the necessary feedback.
Kindest regards
Affinity Health Management Team