LVdH
Lientjie Van den Heever
1 reviews | Active since Aug 2021
08 Sept 2021, 12:05
Bad Service
Good day
Please don't join Affinity Health I recently had Covid that is a pandemic in the world and they don't even cover the basic day to day and the Covid test. I received a account from Lancet almost 4k that I need to pay that they did not even pay. So please dont get Covid you will die because they dont pay for nothing. They say you must get your medicine from Clicks and they didnt even cover half of my medication that I had to get for Pneumonia. When you sick you dont want to even go to hospital or doctor because you are scared you will get more accounts to pay. I'm really discussed and I'm cancelling this nonsense.
Kind regards
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Replies (1)
Affinity Health's replyOfficial
13 Sept 2021, 16:02Good day Lientjie,
We can confirm that a Complaints Officer was in contact with you and you have been provided with the relevant information regarding your policy and the process to follow going forward to ensure that you are adequately assisted.
We can confirm that a Healthcare Professional has assisted you with provide a script for formulary alternatives for the medication that was rejected at the Pharmacy.
It's always a pleasure to hear from our valued members. We love getting in touch with you as it gives us a chance to identify any issues and come up with solutions to ensure that such issues do not occur again.
Kind RegardsAffinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and you have been provided with the relevant information regarding your policy and the process to follow going forward to ensure that you are adequately assisted.
We can confirm that a Healthcare Professional has assisted you with provide a script for formulary alternatives for the medication that was rejected at the Pharmacy.
It's always a pleasure to hear from our valued members. We love getting in touch with you as it gives us a chance to identify any issues and come up with solutions to ensure that such issues do not occur again.
Kind RegardsAffinity Health Management Team
Affinity Health's reply13 Sept 2021, 16:02
Official
Good day Lientjie,
We can confirm that a Complaints Officer was in contact with you and you have been provided with the relevant information regarding your policy and the process to follow going forward to ensure that you are adequately assisted.
We can confirm that a Healthcare Professional has assisted you with provide a script for formulary alternatives for the medication that was rejected at the Pharmacy.
It's always a pleasure to hear from our valued members. We love getting in touch with you as it gives us a chance to identify any issues and come up with solutions to ensure that such issues do not occur again.
Kind RegardsAffinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and you have been provided with the relevant information regarding your policy and the process to follow going forward to ensure that you are adequately assisted.
We can confirm that a Healthcare Professional has assisted you with provide a script for formulary alternatives for the medication that was rejected at the Pharmacy.
It's always a pleasure to hear from our valued members. We love getting in touch with you as it gives us a chance to identify any issues and come up with solutions to ensure that such issues do not occur again.
Kind RegardsAffinity Health Management Team