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Martha M
1 reviews | Active since Aug 2021
17 Aug 2021, 12:23
Bad service
Poor service and incompetency. I have been waiting for an hour at the doctor, they said i must send a call i did i even call twice for them to authorise their service is horrible
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Replies (2)
Affinity Health's replyOfficial
17 Aug 2021, 12:45 Good day Martha,
Thank you for bringing your concerns to our attention.
Please note that we will relay your complaint to the relevant department and a Complaints Officer will be in contact with you to further assist.
Kind Regards Affinity Health Management Team
Thank you for bringing your concerns to our attention.
Please note that we will relay your complaint to the relevant department and a Complaints Officer will be in contact with you to further assist.
Kind Regards Affinity Health Management Team
Affinity Health's reply17 Aug 2021, 12:45
Official
Good day Martha,
Thank you for bringing your concerns to our attention.
Please note that we will relay your complaint to the relevant department and a Complaints Officer will be in contact with you to further assist.
Kind Regards Affinity Health Management Team
Thank you for bringing your concerns to our attention.
Please note that we will relay your complaint to the relevant department and a Complaints Officer will be in contact with you to further assist.
Kind Regards Affinity Health Management Team
Affinity Health's replyOfficial
17 Aug 2021, 13:22Good day Martha,
We appreciate you voicing your frustrations to us.
Kindly note that this matter has been investigated and we sincerely apologize for the service failure and any inconvenience caused.
We continuously strive for service excellence and we can assure you that this matter will be dealt with according to our internal process. These opportunities are used to identify and provide additional training to ensure customer satisfaction at all times.
Kind regards,
Affinity Health Management Team
We appreciate you voicing your frustrations to us.
Kindly note that this matter has been investigated and we sincerely apologize for the service failure and any inconvenience caused.
We continuously strive for service excellence and we can assure you that this matter will be dealt with according to our internal process. These opportunities are used to identify and provide additional training to ensure customer satisfaction at all times.
Kind regards,
Affinity Health Management Team
Affinity Health's reply17 Aug 2021, 13:22
Official
Good day Martha,
We appreciate you voicing your frustrations to us.
Kindly note that this matter has been investigated and we sincerely apologize for the service failure and any inconvenience caused.
We continuously strive for service excellence and we can assure you that this matter will be dealt with according to our internal process. These opportunities are used to identify and provide additional training to ensure customer satisfaction at all times.
Kind regards,
Affinity Health Management Team
We appreciate you voicing your frustrations to us.
Kindly note that this matter has been investigated and we sincerely apologize for the service failure and any inconvenience caused.
We continuously strive for service excellence and we can assure you that this matter will be dealt with according to our internal process. These opportunities are used to identify and provide additional training to ensure customer satisfaction at all times.
Kind regards,
Affinity Health Management Team