LM
Leshwai M
1 reviews | Active since Oct 2023
27 May 2026, 08:48
BAD SERVICE
I am not sure if I'm the only person experiencing bad service from Affinity health. This morning after 7am I tried communicating with Affinity via WhatsApp and instead they asked for my details of which I did give to them and then they disappeared. Minutes later they send me and sms with their operating hours which was from 7am and it was already after 7am. I also have a screen short for that. Sometime this week if not last week my depandent contacted them and they send her a prescription and when she got to the pharmacy there are no benefits available for over the counter. How did the agent who was assisting her miss that she doesn't have benefits. This is really a bad service.
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Replies (3)0
Replies (3)
Affinity Health's replyOfficial
27 May 2026, 08:51Good day Leshwai
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you and your dependant have experienced. This is certainly not the level of service we aim to provide to our members.
Please be advised that your concerns regarding the WhatsApp interaction, as well as the information provided relating to the over-the-counter benefits, will be investigated internally.
Once the matter has been reviewed, feedback will be provided accordingly.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you and your dependant have experienced. This is certainly not the level of service we aim to provide to our members.
Please be advised that your concerns regarding the WhatsApp interaction, as well as the information provided relating to the over-the-counter benefits, will be investigated internally.
Once the matter has been reviewed, feedback will be provided accordingly.
Kind regards,
Affinity Health Management Team
Affinity Health's reply27 May 2026, 08:51
Official
Good day Leshwai
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you and your dependant have experienced. This is certainly not the level of service we aim to provide to our members.
Please be advised that your concerns regarding the WhatsApp interaction, as well as the information provided relating to the over-the-counter benefits, will be investigated internally.
Once the matter has been reviewed, feedback will be provided accordingly.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you and your dependant have experienced. This is certainly not the level of service we aim to provide to our members.
Please be advised that your concerns regarding the WhatsApp interaction, as well as the information provided relating to the over-the-counter benefits, will be investigated internally.
Once the matter has been reviewed, feedback will be provided accordingly.
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
01 Jun 2026, 15:07Dear Leshwai,
We can confirm that a Complaints Officer attempted to contact you to discuss your concerns and to provide clarity. Unfortunately, the attempts were unsuccessful.
Kindly advise of a convenient time to be in contact with you to further assist.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer attempted to contact you to discuss your concerns and to provide clarity. Unfortunately, the attempts were unsuccessful.
Kindly advise of a convenient time to be in contact with you to further assist.
Best regards,
Affinity Health Management Team
Affinity Health's reply01 Jun 2026, 15:07
Official
Dear Leshwai,
We can confirm that a Complaints Officer attempted to contact you to discuss your concerns and to provide clarity. Unfortunately, the attempts were unsuccessful.
Kindly advise of a convenient time to be in contact with you to further assist.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer attempted to contact you to discuss your concerns and to provide clarity. Unfortunately, the attempts were unsuccessful.
Kindly advise of a convenient time to be in contact with you to further assist.
Best regards,
Affinity Health Management Team
Affinity Health's replyOfficial
02 Jun 2026, 09:54Good day Leshwai,
Please note that our Complaints Team have attempted to reach you on numerous occasions to discuss your concerns.
Kindly revert to the email communication that was sent, providing clarity and further information on the concerns raised.
Should you require any further assistance, please revert with a convenient time to contact you.
Best regards,
Affinity Health Management Team
Please note that our Complaints Team have attempted to reach you on numerous occasions to discuss your concerns.
Kindly revert to the email communication that was sent, providing clarity and further information on the concerns raised.
Should you require any further assistance, please revert with a convenient time to contact you.
Best regards,
Affinity Health Management Team
Affinity Health's reply02 Jun 2026, 09:54
Official
Good day Leshwai,
Please note that our Complaints Team have attempted to reach you on numerous occasions to discuss your concerns.
Kindly revert to the email communication that was sent, providing clarity and further information on the concerns raised.
Should you require any further assistance, please revert with a convenient time to contact you.
Best regards,
Affinity Health Management Team
Please note that our Complaints Team have attempted to reach you on numerous occasions to discuss your concerns.
Kindly revert to the email communication that was sent, providing clarity and further information on the concerns raised.
Should you require any further assistance, please revert with a convenient time to contact you.
Best regards,
Affinity Health Management Team