BAD SERVICE

Am very disappointed with the service we got from affinity health, on Thursday the 19th June we send a please call me because my daughter was sick, we didn’t get any call from them I gave her medication I had at home however on Friday she didn’t sleep at all crying the hole night. Saturday Morning, we sent call backs again we received a call until after the 3rd call back was sent. that was after an hour we were told the nurse will call us no 1 did we took her to the Dr hoping maybe they will give authorisation while we on our way or there but no 1 called we had to call them and we were told some will call but still no1 called, despite telling them the Dr is closing at 1pm. I had to call them 2 times and send call backs again for them to call me and put me through to an agent who then hung up. Then the nurse decided to call us past 1 that time we did not know what to do because the Dr was already close for the day. The nurse suggested we take her to another Dr which I don’t prefer. I would say the service we got was so disappointing, you guys don’t care about your clients you just happy to take your money every month but give us nonsense service, imagine stuck with a 9 months old baby who is crying because of pain, I don’t think they know what is the meaning of emergency or care about the health of your Patience. It’s unfortunate we can’t charge the service provider, because my husband was forced to take this stupid health insurance at work. Next time anything like this happens am taking this up with CMS and the ombuds Man, it means some 1 can die while waiting for you guys to give something simple as authorisation.