Bad service

Hope this email finds you well, I tried contacting your agents and they advised me that the Dr will call me back since it's a minor thing that I have. The Dr called me and had a bit of an attitude who said I don't need to go to the Dr even after I told her that I need to see a Dr and I have bought medication. I tried calling your call centre again and they told me that they cannot do anything since the Dr I have spoken to the Dr and then I asked to be transferred to them and the put me on hold for more than 5 minutes and not even an apology to say "Mam thanks for holding while we still trying to get hold the Sister or Dr" I'm just not happy with your service.