Bad service

I was extremely happy in the beginning with their service and what they had to offer. Until they deducted an extra R2250 from my monthly premium by mistake. Now, just to give you background. I've paid a months premium in advance and no note was made of it which lead to them listing my account as being in arrears. They called, emailed and SMS'd me for weeks due to this. Then they did the debit and took the money they thought was owed to them. After two weeks of trying to resolve the issue they eventually come to the conclusion that they will refund my money. It went from 5-7 working days to now a 3 week wait. Imagine a large sum of money is taken from you unexpectedly and you have a family to provide for. Then they expect you to wait until their processes are done before paying you back and in the mean time you are struggling to provide for your family because it was an unforeseen expense. I am so frustrated and would not recommend this medical aid insurance to anyone!!!!!!