1 reviews | Active since Dec 2013
Bad service
Sometime in early September a medical reported was submitted for assessment and for claims. Affinity outright claims that the condition is pre-existing and will not acknowledge the claim. A dispute was lodged on 15 September and to date no response was received. Not even an acknowledgement of the complaint. When I called to follow up I was told feedback will be given, the consultants could not even provide me with a turn-around time. Almost two weeks has passed and still nothing. I am disgusted and horrified at the appalling service I have received. I intend to cancel all dealings with Affinity if this is a taste of the service I can expect to receive. One will swear that they are doing you a favour by doing business with you. Companies like is are a dime and dollar and I really don't need to accept this disgusting service from you.
Thank you for raising your concerns here on Hello Peter. You are quite right in stating that you have submitted your medical report and we can acknowledge having received this. We can further advise that your matter is under investigation and that your medical report is currently being reviewed by Constantia, our medical insurance underwriters.
We realise that this process is unfortunately taking some time to complete and we would like you to know that we are doing all we can to resolve your query as quickly as possible. We apologise for this delay.
It is important to note that in order for us to continue offering affordable health insurance, all member claims are evaluated in keeping with our policy wording as detailed in our product documents. Furthermore, as a health insurance service provider, we are focused on remaining fully compliant with all legislation that governs our industry. Our Escalations Manager will be making contact with you shortly so communicate any further information to you.
Kind regards,
Affinity Health Management Team
Thank you for raising your concerns here on Hello Peter. You are quite right in stating that you have submitted your medical report and we can acknowledge having received this. We can further advise that your matter is under investigation and that your medical report is currently being reviewed by Constantia, our medical insurance underwriters.
We realise that this process is unfortunately taking some time to complete and we would like you to know that we are doing all we can to resolve your query as quickly as possible. We apologise for this delay.
It is important to note that in order for us to continue offering affordable health insurance, all member claims are evaluated in keeping with our policy wording as detailed in our product documents. Furthermore, as a health insurance service provider, we are focused on remaining fully compliant with all legislation that governs our industry. Our Escalations Manager will be making contact with you shortly so communicate any further information to you.
Kind regards,
Affinity Health Management Team