rG
rubayna G
1 reviews | Active since Dec 2013
05 Dec 2018, 09:14
Bad Service
I cancelled my Insurance health policy as AFFINITY has not covered 90% of the bills and I ended up paying all the funds.
I spoke to both Xavier Seejiram and Alistair Canham who now wants to talk about policy notice and must be given and that is why they debited my account, when I called and cancelled with immediate effect since AFFINITY refused to pay for a blood test and doctor fees.
Policy cover only applies when need be, customer service is not even included in the package and they are not willing to assist any clients.
Helpful (0)
Replies (3)0
Replies (3)
Affinity Health's replyOfficial
05 Dec 2018, 09:20Good Day Rubayna
Thank you for raising your concerns with us.
Please note that an investigation will be conducted and a Complaints Officer will be in contact with you in due course.
We thank you once again for bringing this matter to our attention.
Kind Regards
The Affinity Health Management Team
Thank you for raising your concerns with us.
Please note that an investigation will be conducted and a Complaints Officer will be in contact with you in due course.
We thank you once again for bringing this matter to our attention.
Kind Regards
The Affinity Health Management Team
Affinity Health's reply05 Dec 2018, 09:20
Official
Good Day Rubayna
Thank you for raising your concerns with us.
Please note that an investigation will be conducted and a Complaints Officer will be in contact with you in due course.
We thank you once again for bringing this matter to our attention.
Kind Regards
The Affinity Health Management Team
Thank you for raising your concerns with us.
Please note that an investigation will be conducted and a Complaints Officer will be in contact with you in due course.
We thank you once again for bringing this matter to our attention.
Kind Regards
The Affinity Health Management Team
rG
rubayna G's updateReviewer Update
05 Dec 2018, 11:34Hi
Please tell you consultant to stop being rude and to call before 5 pm in the afternoon and ensure she understand the question and not responding with out a clear answer- AFFINITY should learn to train staff to respond in details as requested my clients.
rG
rubayna G's update05 Dec 2018, 11:34
Reviewer Update
Hi
Please tell you consultant to stop being rude and to call before 5 pm in the afternoon and ensure she understand the question and not responding with out a clear answer- AFFINITY should learn to train staff to respond in details as requested my clients.
Affinity Health's replyOfficial
05 Dec 2018, 11:52Good day Rudabayna
We have confirmed that our consultant went explained how the policy works for you, according to your current medical needs.
Kindly remember that all benefits and policy terms and conditions were fully disclosed to you at point of sale, and afterwards in Policy Wording couriered to you.
It is important to note that Affinity Health is a financial service provider and our consultants are not medically trained to foresee what your medical needs will be, and predict what medical cover you might need to claim in future.
Our operating hours are from 08:00 to 16:30, and further contact will be made to you by email should we fail to reach you telephonically.
Kind regards
Affinity Health Management Team
We have confirmed that our consultant went explained how the policy works for you, according to your current medical needs.
Kindly remember that all benefits and policy terms and conditions were fully disclosed to you at point of sale, and afterwards in Policy Wording couriered to you.
It is important to note that Affinity Health is a financial service provider and our consultants are not medically trained to foresee what your medical needs will be, and predict what medical cover you might need to claim in future.
Our operating hours are from 08:00 to 16:30, and further contact will be made to you by email should we fail to reach you telephonically.
Kind regards
Affinity Health Management Team
Affinity Health's reply05 Dec 2018, 11:52
Official
Good day Rudabayna
We have confirmed that our consultant went explained how the policy works for you, according to your current medical needs.
Kindly remember that all benefits and policy terms and conditions were fully disclosed to you at point of sale, and afterwards in Policy Wording couriered to you.
It is important to note that Affinity Health is a financial service provider and our consultants are not medically trained to foresee what your medical needs will be, and predict what medical cover you might need to claim in future.
Our operating hours are from 08:00 to 16:30, and further contact will be made to you by email should we fail to reach you telephonically.
Kind regards
Affinity Health Management Team
We have confirmed that our consultant went explained how the policy works for you, according to your current medical needs.
Kindly remember that all benefits and policy terms and conditions were fully disclosed to you at point of sale, and afterwards in Policy Wording couriered to you.
It is important to note that Affinity Health is a financial service provider and our consultants are not medically trained to foresee what your medical needs will be, and predict what medical cover you might need to claim in future.
Our operating hours are from 08:00 to 16:30, and further contact will be made to you by email should we fail to reach you telephonically.
Kind regards
Affinity Health Management Team