1 reviews | Active since Jun 2013
Bad service
I took medical insurance for myself and my mother with Affinity Health in May and Aug this year. I had moved from another medical aid, the worst decision I made. I had to go for blood tests and I asked if they will be paid, and a consultant by the name of Shownise said yes. A few weeks after the tests were done I received a bill of 2400,00 for the same tests. I enquirer why I am being charged and the same Shownise said some of the tests were not settled in full. I asked why she did not indicate that there is that possibility initially and received nothing but a clause emailed to me. That was in very bad taste and in the end I just cancelled it. Affinity is one of the worst and the service is unacceptably low.
Good Day Mpho
Thank you for raising your concerns with us.
Please be advised that at point of sale you were advised that Affinity Health is a medical insurance and covers basic blood test according to the Affinity Health formulary.
Furthermore, it has been confirmed that your doctor had referred you to have the tests done and had requested additional tests that Affinity Health did not request nor authorise.
Kindly note that it is not our intention to cause any distress to our member, as such members are furnished with their policy wording which advises them on the applicable benefits, limitations and procedures to be covered by Affinity Health.
Kind regards
Affinity Health Management Team
Good Day Mpho
Thank you for raising your concerns with us.
Please be advised that at point of sale you were advised that Affinity Health is a medical insurance and covers basic blood test according to the Affinity Health formulary.
Furthermore, it has been confirmed that your doctor had referred you to have the tests done and had requested additional tests that Affinity Health did not request nor authorise.
Kindly note that it is not our intention to cause any distress to our member, as such members are furnished with their policy wording which advises them on the applicable benefits, limitations and procedures to be covered by Affinity Health.
Kind regards
Affinity Health Management Team