Bad Service

I claimed for the first time last month, I waited way more than 30 days for my refund, then I sent numerous e-mails to numerous people trying to find out when I will receive my reimbur*****t. After all my e-mails I received a reply saying the bank rejected the payment. I rep**** immediately with the correct account number, don't know how they got it wrong, as I sent in my claim with the correct number!!A week later..no feedback,I e-mailed again and they said the bank rejected the payment,as my acc no is incorrect?!! Once again, I attached my claim and gave them the correct number.Another week later...no reply,I sent an e-mail again asking when I can expect my reimbur*****t,they informed me I will have to wait another 30 days!! This is unacceptable as this was not my mistake, very bad service!