Bad Service
<p>Fast to collect your premiums every month, but just don't cancel your policy - you never hear any feedback from them and they keep on deducting the premium. How do you stop these people?</p>
I would like to change my first comment to "Good Service". Just received a call from Affinity Health, indicating that my policy will be cancelled immediately and I would be provided with a confirmation email by end of business today.
I would like to change my first comment to "Good Service". Just received a call from Affinity Health, indicating that my policy will be cancelled immediately and I would be provided with a confirmation email by end of business today.
Good day Marinda,
Thank you for reporting your experience with us as well as taking the time to speak with our Complaints Officer this morning.
Please note that as per your telephonic communication with our Complaints Officer; whilst on live chat you advised the consultant that you would like to hold off on your policy cancellation for a month or two which is why your cancellation request was not processed.
However, please note that we will process your cancellation request and provide you with proof of cancellation before close of business today.
We trust that you will find the above in order.
Kind Regards,
The Affinity Health Management Team
Good day Marinda,
Thank you for reporting your experience with us as well as taking the time to speak with our Complaints Officer this morning.
Please note that as per your telephonic communication with our Complaints Officer; whilst on live chat you advised the consultant that you would like to hold off on your policy cancellation for a month or two which is why your cancellation request was not processed.
However, please note that we will process your cancellation request and provide you with proof of cancellation before close of business today.
We trust that you will find the above in order.
Kind Regards,
The Affinity Health Management Team
Good day Marinda,
Thank you for reporting your experience with us as well as taking the time to speak with our Complaints Officer this morning.
Please note that as per your telephonic communication with our Complaints Officer; whilst on live chat you advised the consultant that you would like to hold off on your policy cancellation for a month or two which is why your cancellation request was not processed.
However, please note that we will process your cancellation request and provide you with proof of cancellation before close of business today.
We trust that you will find the above in order.
Kind Regards,
The Affinity Health Management Team
Good day Marinda,
Thank you for reporting your experience with us as well as taking the time to speak with our Complaints Officer this morning.
Please note that as per your telephonic communication with our Complaints Officer; whilst on live chat you advised the consultant that you would like to hold off on your policy cancellation for a month or two which is why your cancellation request was not processed.
However, please note that we will process your cancellation request and provide you with proof of cancellation before close of business today.
We trust that you will find the above in order.
Kind Regards,
The Affinity Health Management Team
Good day Marinda,
Thank you for reporting your experience with us as well as taking the time to speak with our Complaints Officer this morning.
Please note that as per your telephonic communication with our Complaints Officer; whilst on live chat you advised the consultant that you would like to hold off on your policy cancellation for a month or two which is why your cancellation request was not processed.
However, please note that we will process your cancellation request and provide you with proof of cancellation before close of business today.
We trust that you will find the above in order.
Kind Regards,
The Affinity Health Management Team
Good day Marinda,
Thank you for reporting your experience with us as well as taking the time to speak with our Complaints Officer this morning.
Please note that as per your telephonic communication with our Complaints Officer; whilst on live chat you advised the consultant that you would like to hold off on your policy cancellation for a month or two which is why your cancellation request was not processed.
However, please note that we will process your cancellation request and provide you with proof of cancellation before close of business today.
We trust that you will find the above in order.
Kind Regards,
The Affinity Health Management Team