bad service

So I call the contact center for info and quote on the Affinity Junior plan. The consultant said he will email me a brochure, however i had a few questions which he answered but later during the conversation he asked for my email address to forward the brochure, this while I still asked a question. I got the impression that he got annoyed by all my questions and just wanted to forward the brochure. My husband went through a whole application process with Affinity Health a few years ago and he received bad service as well. Our first debit never went off and when we called in to enquire our documentation was never processed. The consultant we dealt with was never heard of again yet she was the one bothering us hungry for a sale. No one ever contacted us again or even apologised. I don't even know why I am considering this company again.