MB
MOIRA B
1 reviews | Active since Jul 2011
17 Aug 2020, 19:49
Bad service
B busch membership no:AFH*** - b busch good day I was advised by the dr that account was not paid. When I followed up, I was told by Maxine page that we had to get pre-authorisation. According to the policy we have unlimited cover for day to day dr visits. Today I received an email from her asking if we want to cancel the policy. We did not ask for the Policy to be cancelled. We mainly voice our concerns re the pre-authorisation. We await your advices.
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
18 Aug 2020, 08:16Good Day Moira
Thank you for voicing your concerns with us.
We sincerely apologize for any inconvenience caused, kindly be advised that a Complaints Officer will be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
Thank you for voicing your concerns with us.
We sincerely apologize for any inconvenience caused, kindly be advised that a Complaints Officer will be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
Affinity Health's reply18 Aug 2020, 08:16
Official
Good Day Moira
Thank you for voicing your concerns with us.
We sincerely apologize for any inconvenience caused, kindly be advised that a Complaints Officer will be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
Thank you for voicing your concerns with us.
We sincerely apologize for any inconvenience caused, kindly be advised that a Complaints Officer will be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
18 Aug 2020, 16:39Good Day Moira
We can confirm that a Complaints Officer has been in contact with you and assisted accordingly with regards to the above concerns raised.
We look forward to your ongoing support.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and assisted accordingly with regards to the above concerns raised.
We look forward to your ongoing support.
Kind Regards
Affinity Health Management Team
Affinity Health's reply18 Aug 2020, 16:39
Official
Good Day Moira
We can confirm that a Complaints Officer has been in contact with you and assisted accordingly with regards to the above concerns raised.
We look forward to your ongoing support.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and assisted accordingly with regards to the above concerns raised.
We look forward to your ongoing support.
Kind Regards
Affinity Health Management Team