AA
Arno A
1 reviews | Active since Jul 2022
11 Oct 2025, 09:39
BAD MEDICAL 👎
Absolutely disgusting to say the least, as a security service provider we are forced to make use of this company's service, even though it's statutory and we have no say in the matter as a working person, I have been legally handed over by 2 doctors because this company does not pay the doctors fees, this is unfair as the agreement is between the scheme and the medical practitioners its unfair that we must suffer and endure these types of nonsense in this day and time. The same issue has already been discussed and paperwork forwarded to the them and they just simply does not sort it out.
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Replies (2)
Affinity Health's replyOfficial
11 Oct 2025, 09:58 Good day Arno,
Thank you for bringing this matter to our attention.
We sincerely regret the inconvenience and frustration you have experienced. Please note that we will be escalating your concerns to our Complaints Department for a full investigation into the matter.
You will be contacted once the investigation has been completed and feedback is available.
Kind regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply11 Oct 2025, 09:58
Official
Good day Arno,
Thank you for bringing this matter to our attention.
We sincerely regret the inconvenience and frustration you have experienced. Please note that we will be escalating your concerns to our Complaints Department for a full investigation into the matter.
You will be contacted once the investigation has been completed and feedback is available.
Kind regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's replyOfficial
17 Oct 2025, 09:54Good day Arno,
We can confirm that a Complaints Officer has attempted to contact you on several occasions to assist with your concerns, but unfortunately, has been unable to reach you.
According to our records, all your doctor claims have been processed and paid, and your account is currently up to date.
Should you have any further concerns, kindly direct them to the complaints email address that was shared with you via SMS.
Kind regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply17 Oct 2025, 09:54
Official
Good day Arno,
We can confirm that a Complaints Officer has attempted to contact you on several occasions to assist with your concerns, but unfortunately, has been unable to reach you.
According to our records, all your doctor claims have been processed and paid, and your account is currently up to date.
Should you have any further concerns, kindly direct them to the complaints email address that was shared with you via SMS.
Kind regards,
Affinity Health Management Team
Affinity Health Management Team