M
Mpho
1 reviews | Active since Mar 2024
26 Mar 2025, 13:31
Bad experience with Affinity Health
The treatment I got doesn't even deserve a star. I spent 3 months paying for chronic medication which I am now battling to get reimbur*****t for, but at the same instance I still have to pay my monthly premiums. The meds are about half my monthly premium and I have been paying for them out if my pocket for three months. I am thinking of cancelling my contract with them and seek services elsewhere.
Helpful (0)
Replies (1)0
Replies (1)
Affinity Health's replyOfficial
26 Mar 2025, 13:47Dear Mpho
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced regarding your chronic medication reimbur*****t and the premiums you’ve been paying.
Please be assured that we take your complaint seriously, and we are currently investigating the matter to understand what has caused the delay in your reimbur*****t. We aim to resolve this as quickly as possible and ensure that you are not unfairly burdened.
A complaints officer will be in contact with you, once the investigation has been concluded.
Kind regards
Affinity Health Management Team.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced regarding your chronic medication reimbur*****t and the premiums you’ve been paying.
Please be assured that we take your complaint seriously, and we are currently investigating the matter to understand what has caused the delay in your reimbur*****t. We aim to resolve this as quickly as possible and ensure that you are not unfairly burdened.
A complaints officer will be in contact with you, once the investigation has been concluded.
Kind regards
Affinity Health Management Team.
Affinity Health's reply26 Mar 2025, 13:47
Official
Dear Mpho
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced regarding your chronic medication reimbur*****t and the premiums you’ve been paying.
Please be assured that we take your complaint seriously, and we are currently investigating the matter to understand what has caused the delay in your reimbur*****t. We aim to resolve this as quickly as possible and ensure that you are not unfairly burdened.
A complaints officer will be in contact with you, once the investigation has been concluded.
Kind regards
Affinity Health Management Team.
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you’ve experienced regarding your chronic medication reimbur*****t and the premiums you’ve been paying.
Please be assured that we take your complaint seriously, and we are currently investigating the matter to understand what has caused the delay in your reimbur*****t. We aim to resolve this as quickly as possible and ensure that you are not unfairly burdened.
A complaints officer will be in contact with you, once the investigation has been concluded.
Kind regards
Affinity Health Management Team.