FR
Freddy R
1 reviews | Active since Aug 2022
24 May 2023, 14:50
Bad customer service
Hi since I send call back on Monday to affinity health for them to call so they can help with authoration number so I can consult or go buy medicine over the counter,only today they called just before lunch,I told am sick but even now am still waiting for a nurse to send me authoration number.
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
24 May 2023, 15:02Good day Freddy,
We appreciate you voicing your frustrations to us here on Hello Peter.
We can confirm that the pre-authorisation number was sent through just after Midday, we will arrange for a Complaints Officer to be in contact with you to further assist.
Best regards
Affinity Health Management Team
We appreciate you voicing your frustrations to us here on Hello Peter.
We can confirm that the pre-authorisation number was sent through just after Midday, we will arrange for a Complaints Officer to be in contact with you to further assist.
Best regards
Affinity Health Management Team
Affinity Health's reply24 May 2023, 15:02
Official
Good day Freddy,
We appreciate you voicing your frustrations to us here on Hello Peter.
We can confirm that the pre-authorisation number was sent through just after Midday, we will arrange for a Complaints Officer to be in contact with you to further assist.
Best regards
Affinity Health Management Team
We appreciate you voicing your frustrations to us here on Hello Peter.
We can confirm that the pre-authorisation number was sent through just after Midday, we will arrange for a Complaints Officer to be in contact with you to further assist.
Best regards
Affinity Health Management Team
Affinity Health's replyOfficial
24 May 2023, 15:27Good Day Freddy,
We can confirm that a Complaints Officer has been in contact with you to discuss your concerns and to assist accordingly.
Please be reminded to utilize the contact information that was sent through, should you require any further assistance in the future.
We look forward to our ongoing relationship.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to discuss your concerns and to assist accordingly.
Please be reminded to utilize the contact information that was sent through, should you require any further assistance in the future.
We look forward to our ongoing relationship.
Best regards,
Affinity Health Management Team
Affinity Health's reply24 May 2023, 15:27
Official
Good Day Freddy,
We can confirm that a Complaints Officer has been in contact with you to discuss your concerns and to assist accordingly.
Please be reminded to utilize the contact information that was sent through, should you require any further assistance in the future.
We look forward to our ongoing relationship.
Best regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to discuss your concerns and to assist accordingly.
Please be reminded to utilize the contact information that was sent through, should you require any further assistance in the future.
We look forward to our ongoing relationship.
Best regards,
Affinity Health Management Team