SN
Sulize N
1 reviews | Active since Jul 2020
11 Mar 2021, 09:03
Bad customer service
On 28/01/2021 I sent an e-mail requesting for the delivery address of my son's membership card to be changed from Alberton to Pretoria. The e-mail and change of address was acknowledged and confirmed. Yesterday I queried when I will be receiving the card. I was told I will be contacted before delivery. The card was delivered yesterday in Alberton. When I query why this was done they asked me if the address is incorrect. When I refer them to my e-mail they again ask if the address is incorrect. Not sure how they pay claims if they can't even get an address correct?
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Replies (2)
Affinity Health's replyOfficial
11 Mar 2021, 10:55Good day Sulize
Thank you for sharing your concerns with us. Kindly note that it is not our intention to cause any distress or inconvenience to our members and we are prepared to positively engage and assist where possible.
Please be advised that a Complaints Officer will be in contact with you to assist with your concerns.
Kind Regards
Affinity Health management Team
Please be advised that a Complaints Officer will be in contact with you to assist with your concerns.
Kind Regards
Affinity Health management Team
Affinity Health's reply11 Mar 2021, 10:55
Official
Good day Sulize
Thank you for sharing your concerns with us. Kindly note that it is not our intention to cause any distress or inconvenience to our members and we are prepared to positively engage and assist where possible.
Please be advised that a Complaints Officer will be in contact with you to assist with your concerns.
Kind Regards
Affinity Health management Team
Please be advised that a Complaints Officer will be in contact with you to assist with your concerns.
Kind Regards
Affinity Health management Team
Affinity Health's replyOfficial
15 Mar 2021, 12:25Good Day Sulize
We can confirm that your son's welcome pack was successfully delivered to your Pretoria address on the 12th of March 2021 and sincerely apologize for the inconvenience caused.
Should you require any further assistance, please do not hesitate to contact our Customer Care Department and we will gladly assist.
Kind Regards
Affinity Health Management Team
We can confirm that your son's welcome pack was successfully delivered to your Pretoria address on the 12th of March 2021 and sincerely apologize for the inconvenience caused.
Should you require any further assistance, please do not hesitate to contact our Customer Care Department and we will gladly assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply15 Mar 2021, 12:25
Official
Good Day Sulize
We can confirm that your son's welcome pack was successfully delivered to your Pretoria address on the 12th of March 2021 and sincerely apologize for the inconvenience caused.
Should you require any further assistance, please do not hesitate to contact our Customer Care Department and we will gladly assist.
Kind Regards
Affinity Health Management Team
We can confirm that your son's welcome pack was successfully delivered to your Pretoria address on the 12th of March 2021 and sincerely apologize for the inconvenience caused.
Should you require any further assistance, please do not hesitate to contact our Customer Care Department and we will gladly assist.
Kind Regards
Affinity Health Management Team