Bad customer service

Someone please teach Thabang at the Claims department how to speak to customers. He’s rude, unprofessional and jumps to conclusions without allowing me the chance to speak.

I lost my job recently and couldn’t afford to pay my monthly premium for the end of May. I wanted to make a payment arrangement and then he told me that they would basically cancel my premium and that I would have to go through the three month waiting period again. Bear in mind, I’ve never missed a payment before. I told him that I would need to confirm with my husband first, who then said that it would be better to cancel as a whole because that doesn’t seem fair. I am absolutely mortified by how Thabang handled my situation. He put words in my mouth and was so impatient with me.

I’ve never had a bad experience with Affinity up until now.