AB
Alana B
1 reviews | Active since Feb 2022
01 Feb 2022, 17:30
Bad customer service!!!
Remember it's a medical insurance, not a medical aid... On month 4 I had to pay almost R2000 for radiology out of my own pocket... They made sure... Mailed them a few times during the 1st 3 mths, no one rep**** or phoned... Premium increased on 1st installment after waiting period... ***??? Cancelled! This is NOT looking after your clients!
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Replies (2)
Affinity Health's replyOfficial
02 Feb 2022, 08:12Good day Leigh B,
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that the matter will be investigated and a Complaints Officer will contact you to provide clarity regarding the matter in question.
Kind Regards
Affinity Health Management Team.
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that the matter will be investigated and a Complaints Officer will contact you to provide clarity regarding the matter in question.
Kind Regards
Affinity Health Management Team.
Affinity Health's reply02 Feb 2022, 08:12
Official
Good day Leigh B,
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that the matter will be investigated and a Complaints Officer will contact you to provide clarity regarding the matter in question.
Kind Regards
Affinity Health Management Team.
Thank you for taking the time to raise your concerns with us here on Hello Peter.
Kindly note that the matter will be investigated and a Complaints Officer will contact you to provide clarity regarding the matter in question.
Kind Regards
Affinity Health Management Team.
Affinity Health's replyOfficial
07 Feb 2022, 13:17Good day Leigh B,
We can confirm that a Complaints Officer was in contact with you to discuss your concerns and provide clarity on your plan and benefits available.
It is important for our members to be aware of all terms and conditions that are applicable to the plan and our Customer Care Department is always available for clarification.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to discuss your concerns and provide clarity on your plan and benefits available.
It is important for our members to be aware of all terms and conditions that are applicable to the plan and our Customer Care Department is always available for clarification.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team
Affinity Health's reply07 Feb 2022, 13:17
Official
Good day Leigh B,
We can confirm that a Complaints Officer was in contact with you to discuss your concerns and provide clarity on your plan and benefits available.
It is important for our members to be aware of all terms and conditions that are applicable to the plan and our Customer Care Department is always available for clarification.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to discuss your concerns and provide clarity on your plan and benefits available.
It is important for our members to be aware of all terms and conditions that are applicable to the plan and our Customer Care Department is always available for clarification.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team