MK
Mogolobaneng K
1 reviews | Active since Jul 2019
12 Dec 2019, 09:21
Bad customer handling and false advertising
Because I have been visiting a GP for a few months concerning my health affinity health sent me a letter that I am claiming excessively on my unlimited day to day health cover and therefore they are cautioning me that they reserve the right to terminate my policy should I continue visiting my GP where my health is of concern. These people are subtly accusing me of being a *****.
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Replies (5)0
Replies (5)
Affinity Health's replyOfficial
12 Dec 2019, 10:57Good Day Mogolobaneng
Thank you for raising your concerns with us.
We are extremely sorry to hear about this, and even more sorry to disappoint a valued member.
Please be advised that the GP Consultations Benefit is an unlimited, managed benefit and Affinity Health monitors the use of the benefit to ensure that the risk pool remains healthy and premiums remain affordable.
This is also to ensure that benefits are available to members equally.
We can confirm that the Affinity Health 2020 benefits provides members with convenient access to Telemedicine Consulting which assists with your medical needs.
Kind Regards
Affinity Heath Management Team
Thank you for raising your concerns with us.
We are extremely sorry to hear about this, and even more sorry to disappoint a valued member.
Please be advised that the GP Consultations Benefit is an unlimited, managed benefit and Affinity Health monitors the use of the benefit to ensure that the risk pool remains healthy and premiums remain affordable.
This is also to ensure that benefits are available to members equally.
We can confirm that the Affinity Health 2020 benefits provides members with convenient access to Telemedicine Consulting which assists with your medical needs.
Kind Regards
Affinity Heath Management Team
Affinity Health's reply12 Dec 2019, 10:57
Official
Good Day Mogolobaneng
Thank you for raising your concerns with us.
We are extremely sorry to hear about this, and even more sorry to disappoint a valued member.
Please be advised that the GP Consultations Benefit is an unlimited, managed benefit and Affinity Health monitors the use of the benefit to ensure that the risk pool remains healthy and premiums remain affordable.
This is also to ensure that benefits are available to members equally.
We can confirm that the Affinity Health 2020 benefits provides members with convenient access to Telemedicine Consulting which assists with your medical needs.
Kind Regards
Affinity Heath Management Team
Thank you for raising your concerns with us.
We are extremely sorry to hear about this, and even more sorry to disappoint a valued member.
Please be advised that the GP Consultations Benefit is an unlimited, managed benefit and Affinity Health monitors the use of the benefit to ensure that the risk pool remains healthy and premiums remain affordable.
This is also to ensure that benefits are available to members equally.
We can confirm that the Affinity Health 2020 benefits provides members with convenient access to Telemedicine Consulting which assists with your medical needs.
Kind Regards
Affinity Heath Management Team
MK
Mogolobaneng K's updateReviewer Update
12 Dec 2019, 12:48Now why the threat and tone of cancelling my policy making me to look like a *****? That is an insult!
MK
Mogolobaneng K's update12 Dec 2019, 12:48
Reviewer Update
Now why the threat and tone of cancelling my policy making me to look like a *****? That is an insult!
Affinity Health's replyOfficial
12 Dec 2019, 12:54We do understand your frustrations and the intention was not to make you feel that you were being threatened. The letter was to make you aware of the rules of the policy.
Kind Regards
Affinity Health Management Team
Kind Regards
Affinity Health Management Team
Affinity Health's reply12 Dec 2019, 12:54
Official
We do understand your frustrations and the intention was not to make you feel that you were being threatened. The letter was to make you aware of the rules of the policy.
Kind Regards
Affinity Health Management Team
Kind Regards
Affinity Health Management Team
MK
Mogolobaneng K's updateReviewer Update
12 Dec 2019, 13:03Do the rules of the policy imply that if the need arises I should not visit a GP fearing a policy cancellation as a result of my ill-health?
MK
Mogolobaneng K's update12 Dec 2019, 13:03
Reviewer Update
Do the rules of the policy imply that if the need arises I should not visit a GP fearing a policy cancellation as a result of my ill-health?
Affinity Health's replyOfficial
12 Dec 2019, 13:28Please note that members can make use of the Telemedicine Consulting benefit and should the Primary Healthcare Professional deem it necessary for a member to consult a doctor, they will refer the member to a Network GP.
Kind Regards
Affinity Health Management Team
Kind Regards
Affinity Health Management Team
Affinity Health's reply12 Dec 2019, 13:28
Official
Please note that members can make use of the Telemedicine Consulting benefit and should the Primary Healthcare Professional deem it necessary for a member to consult a doctor, they will refer the member to a Network GP.
Kind Regards
Affinity Health Management Team
Kind Regards
Affinity Health Management Team