Bad Customer Experience Continuously.

I went to the dentist together with my dependant and I have been getting calls from the dentist that Affinity is refusing to pay because I have resigned whist is not true because I'm still working. I asked to speak to the Supervisor or Complaints department from Senzo( WhatsApp) and Sanele ( Customer service) and they could help or transfer my call. Sanele decided to put me on hold while I was still talking. I'm very tired of always having to write a review for them to assist me. You tell them your story they tell you something different.