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Shabeer S
1 reviews | Active since May 2022
22 Nov 2022, 20:32
Bad choice for Medical insurance!
Where do I start? Appalling service, disrespectful, un-caring, don't give a damn! attitude from "customer service" personnel.
Helpful (0)
Replies (3)0
Replies (3)
Affinity Health's replyOfficial
23 Nov 2022, 08:21Good day Shabeer,
Thank you for bringing your concerns to our attention.
It's disheartening to hear that you had such a poor experience. We can assure you that this is not the level of service we are known for.
Your concerns will be investigated and a Complaints Officer will be in touch with you soon.
Kind Regards
Affinity Health Management Team
Thank you for bringing your concerns to our attention.
It's disheartening to hear that you had such a poor experience. We can assure you that this is not the level of service we are known for.
Your concerns will be investigated and a Complaints Officer will be in touch with you soon.
Kind Regards
Affinity Health Management Team
Affinity Health's reply23 Nov 2022, 08:21
Official
Good day Shabeer,
Thank you for bringing your concerns to our attention.
It's disheartening to hear that you had such a poor experience. We can assure you that this is not the level of service we are known for.
Your concerns will be investigated and a Complaints Officer will be in touch with you soon.
Kind Regards
Affinity Health Management Team
Thank you for bringing your concerns to our attention.
It's disheartening to hear that you had such a poor experience. We can assure you that this is not the level of service we are known for.
Your concerns will be investigated and a Complaints Officer will be in touch with you soon.
Kind Regards
Affinity Health Management Team
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Shabeer S's updateReviewer Update
23 Nov 2022, 18:07Thanks for the prompt response. A representative did call my wife, main member and we believe issues are in process of being resolved. Kind Regards, Shabeer
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Shabeer S's update23 Nov 2022, 18:07
Reviewer Update
Thanks for the prompt response. A representative did call my wife, main member and we believe issues are in process of being resolved. Kind Regards, Shabeer
Affinity Health's replyOfficial
24 Nov 2022, 09:46Good day Shabeer,
We can confirm that your claim is being processed and the remittance will be emailed to you once the claim has been paid.
Kind Regards
Affinity Health Management Team
We can confirm that your claim is being processed and the remittance will be emailed to you once the claim has been paid.
Kind Regards
Affinity Health Management Team
Affinity Health's reply24 Nov 2022, 09:46
Official
Good day Shabeer,
We can confirm that your claim is being processed and the remittance will be emailed to you once the claim has been paid.
Kind Regards
Affinity Health Management Team
We can confirm that your claim is being processed and the remittance will be emailed to you once the claim has been paid.
Kind Regards
Affinity Health Management Team