KK
Koky K
1 reviews | Active since May 2021
02 Mar 2022, 05:54
Bad bad medical insurance
Bad bad health insurance. Affiliate at your own risk.
I asked for a pre authorisation first week of January and consulted with it. I filled in reimbur*****t forms and the reimbur*****t was granted and I kept following up and was told I will get my money after 31 days . 31 working days have passed and not even a single cent was paid to my account.
Affinity doesn't pay as they promise they will, getting medication is worse as they hardly pay for most of the stuff. Consultations is difficult with this medical aid as well. Look now, I had to pay cash then claim because wow, they cannot be trusted.
Who wants to be sick and go thru this stress ? Goodluck is you joining Affinity. I'm out.
Helpful (0)
Replies (4)0
Replies (4)
Affinity Health's replyOfficial
02 Mar 2022, 09:02Good day Koky,
We are so sad to hear of your disappointment with our service. We can assure you that this is not the standard we are known for.
Please be advised that your complaint will be investigated and an outcome will be communicated to you in due course.
Kind Regards
Affinity Health Management Team
We are so sad to hear of your disappointment with our service. We can assure you that this is not the standard we are known for.
Please be advised that your complaint will be investigated and an outcome will be communicated to you in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's reply02 Mar 2022, 09:02
Official
Good day Koky,
We are so sad to hear of your disappointment with our service. We can assure you that this is not the standard we are known for.
Please be advised that your complaint will be investigated and an outcome will be communicated to you in due course.
Kind Regards
Affinity Health Management Team
We are so sad to hear of your disappointment with our service. We can assure you that this is not the standard we are known for.
Please be advised that your complaint will be investigated and an outcome will be communicated to you in due course.
Kind Regards
Affinity Health Management Team
KK
Koky K's updateReviewer Update
02 Mar 2022, 09:23I'll be waiting and counting to see how many more days this matter will still be pending and not resolved.
KK
Koky K's update02 Mar 2022, 09:23
Reviewer Update
I'll be waiting and counting to see how many more days this matter will still be pending and not resolved.
Affinity Health's replyOfficial
02 Mar 2022, 16:33Good day Koky,
We can confirm that you will be contacted in due course.
Kind Regards
Affinity Health Management Team
We can confirm that you will be contacted in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's reply02 Mar 2022, 16:33
Official
Good day Koky,
We can confirm that you will be contacted in due course.
Kind Regards
Affinity Health Management Team
We can confirm that you will be contacted in due course.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
07 Mar 2022, 14:43Good day Koky,
We can confirm that a Complaints Officer was in contact with you and your reimbur*****t claim is being processed for payment accordingly.
Kind Regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and your reimbur*****t claim is being processed for payment accordingly.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply07 Mar 2022, 14:43
Official
Good day Koky,
We can confirm that a Complaints Officer was in contact with you and your reimbur*****t claim is being processed for payment accordingly.
Kind Regards,
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and your reimbur*****t claim is being processed for payment accordingly.
Kind Regards,
Affinity Health Management Team