Bad Affinity bad!

Around NOV 2021 i enquired on a option for medical insurance from affinity. Spoke to Tougheda(spelling), and we were sold a plan , full of promises and glamour. So we decided to join January but later on moved it to february. Good we paid the first installment and joining fees waiting for the 1st of march as was told will be the date for us to use the insurance active, unfortunately for me both my husband and child needed to visit a Gp. Called to find out if we can go,,SURPRISE! NO MAM ONLY 1 APRIL. Yes, if i was told about waiging periods, the i would agree. But i was not. She said specificaly if we pay the 15th, the 1st of the next month is active and we may use the insurance. Their agents are so quick and eager to sell their insurance that they dont even explain properly to the client. Your just so glad to jojn this WOW product .. to my bitterness!!!!!! So on the 1st ehile speaking to a agebt i explained my filemma and that i want to cancel the insurance, and he tried to ck vince me to stay on, vasicly begged me and after the disgust of not bejng able to provide my family eith medical care as j was proudly wanting to, i decided i no longer wanted to be associated with affinity. Rather go back to episodic health , who i have had a good history with. So the guy said he will cancel it for me and pay back my money in 7 to 14 days. I will receive a message that its cancelled maybe the next day. Now today is the 5th, and i still did not get message to confirm it is cancelled. Dailed their 24 h number to find out...once agai the lady on their side say she cant helo me customer sercice is only during the week. I WONDER WHY AFFINITY EVEN BOTHER TO HAVE A CUSTOMER SERVICE AS THEY DONT KNOW THE MEANING OF THE WORD. So i wonder if they will try and ***** my money this month, and maybe refund me before Jesus comes!!!!!!!