ML
Melissa L
1 reviews | Active since Jan 2020
28 Jan 2022, 11:52
BAD
worse customer service ever, and they have the nerve to rob you off your money when you request a refund when you haven't even used or unable to use anything because of waiting periods. if I knew I could only see an optometrist a year later I would have never joined!!!!!!! I wouldn't recommend anyone to join this policy. I should have stayed with Discovery rather
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Replies (4)0
Replies (4)
Affinity Health's replyOfficial
28 Jan 2022, 12:03Good day Melissa,
We are so sad to hear of your dissatisfaction with our Customer Service.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course.
Kind Regards Affinity Health Management Team
We are so sad to hear of your dissatisfaction with our Customer Service.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course.
Kind Regards Affinity Health Management Team
Affinity Health's reply28 Jan 2022, 12:03
Official
Good day Melissa,
We are so sad to hear of your dissatisfaction with our Customer Service.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course.
Kind Regards Affinity Health Management Team
We are so sad to hear of your dissatisfaction with our Customer Service.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you in due course.
Kind Regards Affinity Health Management Team
Affinity Health's replyOfficial
28 Jan 2022, 15:05Good day Melissa,
We can confirm that a Complaints Officer was in contact with you to listen to your concerns.
Thank you for your feedback, we will use it to improve on the areas of concern that you mentioned.
Kind Regards Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to listen to your concerns.
Thank you for your feedback, we will use it to improve on the areas of concern that you mentioned.
Kind Regards Affinity Health Management Team
Affinity Health's reply28 Jan 2022, 15:05
Official
Good day Melissa,
We can confirm that a Complaints Officer was in contact with you to listen to your concerns.
Thank you for your feedback, we will use it to improve on the areas of concern that you mentioned.
Kind Regards Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to listen to your concerns.
Thank you for your feedback, we will use it to improve on the areas of concern that you mentioned.
Kind Regards Affinity Health Management Team
ML
Melissa L's updateReviewer Update
28 Jan 2022, 15:45Mxm!!!!!!
ML
Melissa L's update28 Jan 2022, 15:45
Reviewer Update
Mxm!!!!!!
Affinity Health's replyOfficial
28 Jan 2022, 15:52Good day Melissa,
We can confirm that a Complaints Officer was in contact with you and the matter has been resolved.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and the matter has been resolved.
Kind Regards
Affinity Health Management Team
Affinity Health's reply28 Jan 2022, 15:52
Official
Good day Melissa,
We can confirm that a Complaints Officer was in contact with you and the matter has been resolved.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and the matter has been resolved.
Kind Regards
Affinity Health Management Team