tT
terri T
1 reviews | Active since May 2016
02 Sept 2019, 13:34
Awful "Service"
I dislike doing negative reviews on any media platform, however Affinity you have left me with no choice as I refuse to waste my time calling in again. I called in regarding an enquiry on an account which has not been paid by yourselves. I have now paid it myself even though it is one of your preferred Practitioners and clearly states your required payment amount. Followed this up with an email to Chantell Leach. NO response. Emailed again NO response. Affinity..... your emails end with rating requests on both Facebook and HelloPeter, well now you get one! Would like you to convince me as to why I should stick with Affinity Health!!!!
Helpful (0)
Replies (4)0
Replies (4)
Affinity Health's replyOfficial
02 Sept 2019, 13:37Good Day Terri
Thank you for raising your concerns with us.
Please be advised that your concerns have been escalated to the Complaints Department for further investigation and feedback will be provided to you.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that your concerns have been escalated to the Complaints Department for further investigation and feedback will be provided to you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply02 Sept 2019, 13:37
Official
Good Day Terri
Thank you for raising your concerns with us.
Please be advised that your concerns have been escalated to the Complaints Department for further investigation and feedback will be provided to you.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that your concerns have been escalated to the Complaints Department for further investigation and feedback will be provided to you.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
02 Sept 2019, 15:03Good day Terri
Thank you for your patience.
We can confirm that a complaints officer has been in contact with you and assisted with resolution of your complaint confirming that the claim was paid according to protocol.
Kind Regards
Affinity Health Management Team
Thank you for your patience.
We can confirm that a complaints officer has been in contact with you and assisted with resolution of your complaint confirming that the claim was paid according to protocol.
Kind Regards
Affinity Health Management Team
Affinity Health's reply02 Sept 2019, 15:03
Official
Good day Terri
Thank you for your patience.
We can confirm that a complaints officer has been in contact with you and assisted with resolution of your complaint confirming that the claim was paid according to protocol.
Kind Regards
Affinity Health Management Team
Thank you for your patience.
We can confirm that a complaints officer has been in contact with you and assisted with resolution of your complaint confirming that the claim was paid according to protocol.
Kind Regards
Affinity Health Management Team
tT
terri T's updateReviewer Update
02 Sept 2019, 15:21Good Day Affinity
Paying an account outstanding from April/May on the 30th August is "according to protocol" !!
Anyhow dentist has just confirmed that they have received your payment. This negative review could have been avoided if Affinity had Protocols in place for when staff members leave that their emails are rerouted to another staff member.
Paying an account outstanding from April/May on the 30th August is "according to protocol" !!
Anyhow dentist has just confirmed that they have received your payment. This negative review could have been avoided if Affinity had Protocols in place for when staff members leave that their emails are rerouted to another staff member.
tT
terri T's update02 Sept 2019, 15:21
Reviewer Update
Good Day Affinity
Paying an account outstanding from April/May on the 30th August is "according to protocol" !!
Anyhow dentist has just confirmed that they have received your payment. This negative review could have been avoided if Affinity had Protocols in place for when staff members leave that their emails are rerouted to another staff member.
Paying an account outstanding from April/May on the 30th August is "according to protocol" !!
Anyhow dentist has just confirmed that they have received your payment. This negative review could have been avoided if Affinity had Protocols in place for when staff members leave that their emails are rerouted to another staff member.
Affinity Health's replyOfficial
02 Sept 2019, 15:27Good day Terri
We can confirm that payments were paid according to protocol.
Thank you for your feedback and we will make sure that internal processes are re looked to ensure customer satisfaction.
Kind Regards
Affinity Health Management Team
We can confirm that payments were paid according to protocol.
Thank you for your feedback and we will make sure that internal processes are re looked to ensure customer satisfaction.
Kind Regards
Affinity Health Management Team
Affinity Health's reply02 Sept 2019, 15:27
Official
Good day Terri
We can confirm that payments were paid according to protocol.
Thank you for your feedback and we will make sure that internal processes are re looked to ensure customer satisfaction.
Kind Regards
Affinity Health Management Team
We can confirm that payments were paid according to protocol.
Thank you for your feedback and we will make sure that internal processes are re looked to ensure customer satisfaction.
Kind Regards
Affinity Health Management Team