1 reviews | Active since Oct 2017
Awesome Turn around to bad situation
In the past week I have had many phone calls with different customer service/Authorization consultants regarding my maternity benefit, Shivanie Naicker went the extra mile and because she took the time to listen to my concerns and understood what I was saying she was able to assist me.
Affinity I have only but good words for your company hence me recommending many of my colleagues to take up one of your products.
I was really disappointed in your Customer service supervisor Pumelelo Khumalo, her attitude was appalling and I am sure if you pull the call recording which took place between 10:00 & 10:45 on teh 22.11.2018 you will hear how condescending she was. You should make Shivanie Naicker a supervisor as she knows how to deal with irate customers and assist them in a professional calm manner.
None the less thank you Shivanie for going the extra mile...Affinity health could use more agents like yourself!!!!
Regards Roshana
We appreciate you sharing your recent experience with us. It pleases us to hear that you have been assisted to your satisfaction and that you have received all information as requested.
We will certainly pass your compliment on to Shivanie who assisted you.
Kind Regards
The Affinity Health Management Team
We appreciate you sharing your recent experience with us. It pleases us to hear that you have been assisted to your satisfaction and that you have received all information as requested.
We will certainly pass your compliment on to Shivanie who assisted you.
Kind Regards
The Affinity Health Management Team