NB
Nabeelah B
1 reviews | Active since Dec 2015
23 Dec 2015, 14:23
Awesome service
Good day,<br> <br> I had an issue where my Membership card was not yet to delivered to me and I was advised that I would have received it 28 days after confirmation of my membership which was in September already.<br> <br> I e-mailed the Affinity Health e-mail address and Claudia rep**** to me within minutes later. She reassured me that my membership card will be delivered to me by next week some time for the latest.<br> <br> I would like to say thank you to her and compliment her for her quick response in assisting me the way that she did. I hope i do receive the membership card by next week.<br> <br> Thank you<br> kind regards<br> Nabeelah :-)
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Affinity Health's replyOfficial
23 Dec 2015, 15:19Hello NabeelahB,
Many thanks for your time in sharing your experience with us here on Hello Peter. Firstly, our apologies for the inconvenience caused by the delay in processing your membership card. We are doing our best to streamline this process and are addressing the issues which may result in delayed processing of our member cards. In terms of your positive experience with our agent, we will be sure to pass on your kind words and appreciation to Claudia. Please email Claudia directly or call our customer care team on ***for any further queries or should there be a delay in you receiving your membership card. Welcome to Affinity Health and we wish you well over the holidays! Regards, Affinity Health Management Team.
Many thanks for your time in sharing your experience with us here on Hello Peter. Firstly, our apologies for the inconvenience caused by the delay in processing your membership card. We are doing our best to streamline this process and are addressing the issues which may result in delayed processing of our member cards. In terms of your positive experience with our agent, we will be sure to pass on your kind words and appreciation to Claudia. Please email Claudia directly or call our customer care team on ***for any further queries or should there be a delay in you receiving your membership card. Welcome to Affinity Health and we wish you well over the holidays! Regards, Affinity Health Management Team.
Affinity Health's reply23 Dec 2015, 15:19
Official
Hello NabeelahB,
Many thanks for your time in sharing your experience with us here on Hello Peter. Firstly, our apologies for the inconvenience caused by the delay in processing your membership card. We are doing our best to streamline this process and are addressing the issues which may result in delayed processing of our member cards. In terms of your positive experience with our agent, we will be sure to pass on your kind words and appreciation to Claudia. Please email Claudia directly or call our customer care team on ***for any further queries or should there be a delay in you receiving your membership card. Welcome to Affinity Health and we wish you well over the holidays! Regards, Affinity Health Management Team.
Many thanks for your time in sharing your experience with us here on Hello Peter. Firstly, our apologies for the inconvenience caused by the delay in processing your membership card. We are doing our best to streamline this process and are addressing the issues which may result in delayed processing of our member cards. In terms of your positive experience with our agent, we will be sure to pass on your kind words and appreciation to Claudia. Please email Claudia directly or call our customer care team on ***for any further queries or should there be a delay in you receiving your membership card. Welcome to Affinity Health and we wish you well over the holidays! Regards, Affinity Health Management Team.