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Pierre T

1 reviews | Active since Mar 2023

24 Apr 2025, 17:40

Avoid using Affinity Health if you beleive in integrity.

Disappointed by Affinity Health!!! I signed up with Affinity Health because their online information seemed credible and affordable. After paying premiums for more than a year and not submitting a single claim, I needed some urgent dental work done and submitted a request for pre-approval. What should have taken 48, ended up taking more than 7 days and my request was not approved. I was told that an amount of R10 000 was available for dental procedures according to my policy, which did seem low based on my monthly premiums, however I would have been happy to receive approval for the R10 000. This amount was never approved and I had to cancel my procedure due to not getting approval. I received no service (not even so much as a call from Affinity), despite having mentioned that it was urgent and that I was in severe pain. I did however receive several calls (6 in total) when I stopped paying my premiums. During each of these calls, I requested that someone contact me regarding my required procedure... this only took 3 months... need I say more?!?

0
Replies (6)
PT
Pierre T's update24 Apr 2025, 17:42
Reviewer Update
I am now disputing the issue with www.faisombud.co.za

Affinity Health
Affinity Health's reply25 Apr 2025, 07:46
Official
Good morning Pierre,

We can confirm that a Complaints Officer was assigned to your case which had been referred to the FAIS Ombud by yourself.

Further communication will be provided where applicable and requested.

Warm regards,
Affinity Health Management Team. 
PT
Pierre T's update13 May 2025, 11:44
Reviewer Update
Thank you for your standard automatic response (i.e. the same response every complaint gets).

Your positive reviews seem to follow your bad ones in very clear batches... try not to make it too obvious that your positive reviews are largely ****. I am going to request an inquiry into your reviews.

Do you ever get back to clients that complain? Or you just send the automatic reply and then ignore!!!
PT
Pierre T's update13 May 2025, 13:41
Reviewer Update
Is Affinity Health creating false 5 star reviews?

Check for yourself...

* Negative review response
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Dear Complainant,

We are deeply saddened to read your recent review.

A Complaints Officer will investigate your complaint and feedback will be communicated to you once concluded.

Thanking you,
Affinity Health Management Team

* Positive review response
----------------------------------------
Good day Nonhlanhla,

Thank you for your kind feedback.

We're glad to hear that Kevin was able to assist you effectively and provide the information you needed. Your recognition is truly appreciated, and we’ll be sure to share your message with him.
Kind Regards,
Affinity Health Management Team

* Things to note
------------------------
- The same reply is sent to all complaints and no follow up is ever made (including myself)

- Several 5 star ratings always follow a negative rating. At least 5 or more in a row and all very close together (a few hours apart). Compared to the average submission rate, doesn't this seem strange?

- The compliments contain the very similar wording and phrasing. Are they compiled by the same person/s?

There are red flags here and perhaps the IP addresses of all the review submissions to Affinity should be investigated, to determine if there is anything to be concerned about.



PT
Pierre T's update13 May 2025, 13:45
Reviewer Update
They have a 5 star rating with 15% of clients giving them a 1 star rating...

Stop... Read the negative reviews... Make an informed decision
Affinity Health
Affinity Health's reply26 May 2025, 11:01
Official
Dear Pierre,

We can confirm that the final ruling from the FAIS Ombud was sent to yourself and Affinity Health.

Should you have any further queries, please do not hesitate to contact us.

Kind regards,
Affinity Health Management Team.