aS
andrew S
1 reviews | Active since May 2025
17 May 2025, 09:29
Authorization number
I need to see a dr this morning as I am an asthmatic and had an asthma attack during the night. I been holding months line forban hour and a half now. If it was compulsory for me to have medical aid through my work which they use this terrible usless company I would never ever join affinity or refer it yo anyone. Service is absolutely pathetic.
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Replies (2)
Affinity Health's replyOfficial
17 May 2025, 16:41Dear Andrew,
Thank you for reaching out, and I am truly sorry to hear about your experience. We understand how distressing it must have been to suffer an asthma attack and then be unable to reach us in a timely manner.
Please accept our sincere apologies for the inconvenience and frustration caused. Your concerns regarding the prolonged wait time and the quality of service have been noted and taken very seriously. We can confirm that you did receive GP authorisation.
We have escalated your complaint to our Complaints Department, who will conduct a full investigation into the matter. They will be in contact with you once the investigation is concluded to address your concerns directly and ensure appropriate action is taken.
Your health and satisfaction are extremely important to us, and we are committed to improving our service to better support you.
Kind regards,
Affinity Health Management Team.
Affinity Health Management Team.
Affinity Health's reply17 May 2025, 16:41
Official
Dear Andrew,
Thank you for reaching out, and I am truly sorry to hear about your experience. We understand how distressing it must have been to suffer an asthma attack and then be unable to reach us in a timely manner.
Please accept our sincere apologies for the inconvenience and frustration caused. Your concerns regarding the prolonged wait time and the quality of service have been noted and taken very seriously. We can confirm that you did receive GP authorisation.
We have escalated your complaint to our Complaints Department, who will conduct a full investigation into the matter. They will be in contact with you once the investigation is concluded to address your concerns directly and ensure appropriate action is taken.
Your health and satisfaction are extremely important to us, and we are committed to improving our service to better support you.
Kind regards,
Affinity Health Management Team.
Affinity Health Management Team.
Affinity Health's replyOfficial
26 May 2025, 11:42Dear Andrew,
We can confirm that a Complaints Officer has been in contact with you to discuss the above concerns raised.
Should you have any further queries, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you to discuss the above concerns raised.
Should you have any further queries, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply26 May 2025, 11:42
Official
Dear Andrew,
We can confirm that a Complaints Officer has been in contact with you to discuss the above concerns raised.
Should you have any further queries, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you to discuss the above concerns raised.
Should you have any further queries, please do not hesitate to contact us.
Kind regards,
Affinity Health Management Team.