Authorisation required to see a GP?

Our initial start with Affinity as a family was great and it was an awesome transition from our previous medical aid to Affinity Health. However, every year they add new conditions and this year they really taking the cake. It makes the client experience worse every year. This year, when you get sick, you need now phone the medical aid to say, hey, I am not feeling well, can I go to the Dr. Someone then calls you, I think the person is nurse then you need to explain your symptoms to this person that you don't know from a bar of soap. This person then asks if you really want to go to the dr or they can get you to go the pharmacy? I am not feeling well and now i need to go through a whole questionnaire, then I am asked which dr do I want to go, is the Dr Affinity approved? I mean, I have been going to the Affinity drs for years with my family, it should be there on the system. It was so frustrating. I just want to call my usual Affinity dr, make the appointment, go and walk out now I need to explain why I need to use the service that I pay for.

This is complete nonsense...I cant believe this is what paying customers has to go through. I understand why it is required for the hospital but now just to see the GP, its ridiculous. Even the people at the Dr's office cant believe that Affinity patience needs to call before seeing the GP and get authorisation as if you are about to get a procedure done. It feels like a complete slap in the face and an embarrassment. I know it is a low cost medical insurance but it doesnt mean customers must be treated as such or is it a matter of you get what you pay for. I don't think I can take any much more of Affinity's new annual ideas on how to make life even more difficult.