Authorisation process is delaying

Good Day Cordelia,

Thank you for sharing your thoughts with us, please note that pre-authorisation is required prior to making use of  any of your benefits, this is to ensure that you have the applicable benefits available and to provide more information and education on your different benefits such as Telehealth and your Over-the-counter benefit.

Please note there are many convenient ways to obtaiin pre-authorisatio, such as calling in, messaging on WhatsApp and sending a request via the Affinity Health App.

Warm regards,
Affinity Health Management Team.