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Princess-Faith Mbono
1 reviews | Active since Jun 2023
21 Jun 2023, 10:01
Authorisation procedure
I am very pleased with Affinity Health as a whole, but I feel getting multiple authorizations for the same Doctor is ridiculous. Why can't you have one "principal/approved" doctor and only phone for authorisation when it's a new doctor you would like to use.
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Affinity Health's replyOfficial
21 Jun 2023, 11:00Good Day Princess,
Thank you for your honest review.
Our Doctor Consultations Benefit is unlimited but managed, this is done through our Telehealth Department. All members are required to consult with a nurse first before getting authorisation for a network doctor.
This ensures that we are receiving the correct amount of claims for the amount of authorisations provided, as we do have a fair usage policy with all our benefits.
We hope this provides some clarity.
Best regards,
Affinity Health Management Team.
Thank you for your honest review.
Our Doctor Consultations Benefit is unlimited but managed, this is done through our Telehealth Department. All members are required to consult with a nurse first before getting authorisation for a network doctor.
This ensures that we are receiving the correct amount of claims for the amount of authorisations provided, as we do have a fair usage policy with all our benefits.
We hope this provides some clarity.
Best regards,
Affinity Health Management Team.
Affinity Health's reply21 Jun 2023, 11:00
Official
Good Day Princess,
Thank you for your honest review.
Our Doctor Consultations Benefit is unlimited but managed, this is done through our Telehealth Department. All members are required to consult with a nurse first before getting authorisation for a network doctor.
This ensures that we are receiving the correct amount of claims for the amount of authorisations provided, as we do have a fair usage policy with all our benefits.
We hope this provides some clarity.
Best regards,
Affinity Health Management Team.
Thank you for your honest review.
Our Doctor Consultations Benefit is unlimited but managed, this is done through our Telehealth Department. All members are required to consult with a nurse first before getting authorisation for a network doctor.
This ensures that we are receiving the correct amount of claims for the amount of authorisations provided, as we do have a fair usage policy with all our benefits.
We hope this provides some clarity.
Best regards,
Affinity Health Management Team.