nM
nthabiseng M
1 reviews | Active since Apr 2024
13 Jun 2024, 18:09
Authorisation failed trice
It's been 3 days seeking authorisation to go to hospital because I'm not well . I'm weak. Being asked by their consultants that aren't GPs is not helping . Why pay monthly if you won't be assisted I must die in bed and not be assisted . How would I know what's wrong if I'm not given what I'm requesting for .. these health insurance companies my be reviewed . Maybe when you are in an accident they take you seriously. Because my daughter was highly assisted when she had an injury. . When you are medically challenged they dnt take you to consideration. .
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Replies (2)
Affinity Health's replyOfficial
14 Jun 2024, 08:04Good Morning Nthabiseng,
Your recent review deeply concerns us and has been referred to the Complaints Department for further investigation.
We thank you for bringing this to our attention and will ensure that feedback is provided to you upon conclusion of the investigation.
Kind Regards,
Affinity Health Management Team.
Your recent review deeply concerns us and has been referred to the Complaints Department for further investigation.
We thank you for bringing this to our attention and will ensure that feedback is provided to you upon conclusion of the investigation.
Kind Regards,
Affinity Health Management Team.
Best regards,
Affinity Health's reply14 Jun 2024, 08:04
Official
Good Morning Nthabiseng,
Your recent review deeply concerns us and has been referred to the Complaints Department for further investigation.
We thank you for bringing this to our attention and will ensure that feedback is provided to you upon conclusion of the investigation.
Kind Regards,
Affinity Health Management Team.
Your recent review deeply concerns us and has been referred to the Complaints Department for further investigation.
We thank you for bringing this to our attention and will ensure that feedback is provided to you upon conclusion of the investigation.
Kind Regards,
Affinity Health Management Team.
Best regards,
Affinity Health's replyOfficial
21 Jun 2024, 09:33Good Morning Nthabiseng,
We can confirm that a Complaints Officer has attempted to make contact with you in relation to your complaint, however, to no successful avail.
Kindly reach out to Affinity Health directly should you wish to be provided with feedback regarding the complaint.
Thanking you,
Affinity Health Management Team.
We can confirm that a Complaints Officer has attempted to make contact with you in relation to your complaint, however, to no successful avail.
Kindly reach out to Affinity Health directly should you wish to be provided with feedback regarding the complaint.
Thanking you,
Affinity Health Management Team.
Best regards,
Affinity Health's reply21 Jun 2024, 09:33
Official
Good Morning Nthabiseng,
We can confirm that a Complaints Officer has attempted to make contact with you in relation to your complaint, however, to no successful avail.
Kindly reach out to Affinity Health directly should you wish to be provided with feedback regarding the complaint.
Thanking you,
Affinity Health Management Team.
We can confirm that a Complaints Officer has attempted to make contact with you in relation to your complaint, however, to no successful avail.
Kindly reach out to Affinity Health directly should you wish to be provided with feedback regarding the complaint.
Thanking you,
Affinity Health Management Team.
Best regards,