SW
Stacy W
1 reviews | Active since Apr 2020
14 Jul 2020, 20:43
Assist with new medical aid number that will sign me on immediately with a waiting period
Please if there is someone out there who can assist me with a better, cheaper and proper medical aid. I was in contact with someone who found out later they have Corona and I cannot get tested because Affinity wants me to pay for it the test and if I have it they will refund me part of the money back. I am already struggling with no income and I don't know were the hell they expect me to get the money to pay for the test. Also I get only half of the amount back ridiculous.
Please help me
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Affinity Health's replyOfficial
15 Jul 2020, 11:28Good Day Stacy
Thank you for sharing your experience with us. Kindly be advised that a Complaints Officer has tried contacting you to assist with your concerns but to no avail.
Please note that pandemics and epidemics are a general exclusion on our plans however Affinity Health is fully committed to assist our Government in stopping the spread of the Covid-19 virus.
Kindly be advised that Affinity Health has designed a Covid-19 fund to assist our members during this pandemic.
Please note that the treatment of Covid-19 and the diagnostic testing will be assessed and covered accordingly if a member tests positive for the virus, as this is an industry standard.
Kindly respond to the email communication that was forwarded through to you should you require any more clarity and we will gladly assist.
Kind Regards
Affinity Health Management Team
Thank you for sharing your experience with us. Kindly be advised that a Complaints Officer has tried contacting you to assist with your concerns but to no avail.
Please note that pandemics and epidemics are a general exclusion on our plans however Affinity Health is fully committed to assist our Government in stopping the spread of the Covid-19 virus.
Kindly be advised that Affinity Health has designed a Covid-19 fund to assist our members during this pandemic.
Please note that the treatment of Covid-19 and the diagnostic testing will be assessed and covered accordingly if a member tests positive for the virus, as this is an industry standard.
Kindly respond to the email communication that was forwarded through to you should you require any more clarity and we will gladly assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply15 Jul 2020, 11:28
Official
Good Day Stacy
Thank you for sharing your experience with us. Kindly be advised that a Complaints Officer has tried contacting you to assist with your concerns but to no avail.
Please note that pandemics and epidemics are a general exclusion on our plans however Affinity Health is fully committed to assist our Government in stopping the spread of the Covid-19 virus.
Kindly be advised that Affinity Health has designed a Covid-19 fund to assist our members during this pandemic.
Please note that the treatment of Covid-19 and the diagnostic testing will be assessed and covered accordingly if a member tests positive for the virus, as this is an industry standard.
Kindly respond to the email communication that was forwarded through to you should you require any more clarity and we will gladly assist.
Kind Regards
Affinity Health Management Team
Thank you for sharing your experience with us. Kindly be advised that a Complaints Officer has tried contacting you to assist with your concerns but to no avail.
Please note that pandemics and epidemics are a general exclusion on our plans however Affinity Health is fully committed to assist our Government in stopping the spread of the Covid-19 virus.
Kindly be advised that Affinity Health has designed a Covid-19 fund to assist our members during this pandemic.
Please note that the treatment of Covid-19 and the diagnostic testing will be assessed and covered accordingly if a member tests positive for the virus, as this is an industry standard.
Kindly respond to the email communication that was forwarded through to you should you require any more clarity and we will gladly assist.
Kind Regards
Affinity Health Management Team