Approval - Nightmare

<p>My son, Tyler got sick, on 06/06/2016</p> <p>We took my son to the Dr and the Dr admitted him to Mulbarton Hpsoital asap. We spend from 6h30am till 9am to get and approval from Affinity health, the agents told us we needed to wait for the Iandian gentleman to get to the office first to get the approval. He was finally admitted to Mulbarton Hospital for treatment. They had to draw blood to be send away. </p> <p>He was seend by specialist that assisted in getting him health and he was finally better after 2 and a halve day. The Dr's and staff was awesome. He met new friends even though he was forced to stay in his isolation room the whole time. </p> <p> </p> <p>My nightmare started on the 8th of the month when i got a sms stating that my funds tranfer didn't go through the night before. When i got to work that day i did an imediate tranfer to Affinity health. </p> <p>At month end i got a bill stating that Affinity health refused the claim and gave me a code B1, no were in their website shows a code B1. Now i sit with a bill of R13k for the hospital and R5k for the blood tests. </p> <p> </p> <p>I am really upset that after spending almost 3 hours getting my son into hospital and a pre-approval was a waste of time. I did all to the book, got him to a Dr first, got the Dr to submit him to book him into a hospital, fighting to get a pre-approval and making sure his ok. </p> <p>Then to my surpice i have to fork out the whole medical bill coz of 6 hours error. </p> <p>This is unexceptable, un ethical even though i did everything to the book, i still have to pay the bill.</p> <p> </p> <p>I need an answer..????????????</p>