NX
Neo X
1 reviews | Active since Aug 2019
27 Jun 2021, 07:58
Appalling Service!
I am very appalled at the service I'm receiving after becoming a client. Affinity Health was very quick to give me a call to sign me up. It didn't even take 24hrs from the time I made an online request for you to give me a call back. Now that I am a client it has been 4 days since I was informed that an agent will call me. There has been no communication whatsoever since your last email 4 days ago.
Your lack of service has made me realize that even when I do need medical assistance I will not even be able to speak to a consultant.
Thank you for you lack of service.
This is 1 company I would not even recommend to my worst enemy.
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
27 Jun 2021, 18:19 Good Day Neo,
We’re so sorry to hear that you had a negative experience and thank you for bringing your concerns to our attention.
Please be advised that your complaint will be investigated and a Complaints Officer will be in contact with you.
Kind Regards
Affinity Health Management Team
We’re so sorry to hear that you had a negative experience and thank you for bringing your concerns to our attention.
Please be advised that your complaint will be investigated and a Complaints Officer will be in contact with you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply27 Jun 2021, 18:19
Official
Good Day Neo,
We’re so sorry to hear that you had a negative experience and thank you for bringing your concerns to our attention.
Please be advised that your complaint will be investigated and a Complaints Officer will be in contact with you.
Kind Regards
Affinity Health Management Team
We’re so sorry to hear that you had a negative experience and thank you for bringing your concerns to our attention.
Please be advised that your complaint will be investigated and a Complaints Officer will be in contact with you.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
28 Jun 2021, 10:54 Good Day Neo,
We can confirm that a Complaints Officer was in contact with you. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We thank you for the feedback you provided us with and we will relay it to the relevant department to ensure that such does not happen again.
We can confirm that a confirmation email has been sent to your personal email address.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We thank you for the feedback you provided us with and we will relay it to the relevant department to ensure that such does not happen again.
We can confirm that a confirmation email has been sent to your personal email address.
Kind Regards
Affinity Health Management Team
Affinity Health's reply28 Jun 2021, 10:54
Official
Good Day Neo,
We can confirm that a Complaints Officer was in contact with you. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We thank you for the feedback you provided us with and we will relay it to the relevant department to ensure that such does not happen again.
We can confirm that a confirmation email has been sent to your personal email address.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We thank you for the feedback you provided us with and we will relay it to the relevant department to ensure that such does not happen again.
We can confirm that a confirmation email has been sent to your personal email address.
Kind Regards
Affinity Health Management Team