SA
Sue A
1 reviews | Active since Oct 2020
21 Apr 2026, 13:54
Apart from not valid...
Apart from not validating me after asking for my first name and surname then eventually being helped by Mpho Masemola I was told they had needed my middle name as well, Mpho was very quick to answer my questions
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Replies (1)
Affinity Health's replyOfficial
21 Apr 2026, 14:00Dear Sue,
We appreciate you bringing this to our attention and apologise for the initial inconvenience regarding the validation process. Your experience is important to us, and we will review this to ensure clearer communication going forward.
We are pleased to hear that Mpho Masemola was able to assist you promptly and provide the information you needed. Your kind words will be shared with Mpho and the team.
Warm regards,
Affinity Health Management Team
We appreciate you bringing this to our attention and apologise for the initial inconvenience regarding the validation process. Your experience is important to us, and we will review this to ensure clearer communication going forward.
We are pleased to hear that Mpho Masemola was able to assist you promptly and provide the information you needed. Your kind words will be shared with Mpho and the team.
Warm regards,
Affinity Health Management Team
Affinity Health's reply21 Apr 2026, 14:00
Official
Dear Sue,
We appreciate you bringing this to our attention and apologise for the initial inconvenience regarding the validation process. Your experience is important to us, and we will review this to ensure clearer communication going forward.
We are pleased to hear that Mpho Masemola was able to assist you promptly and provide the information you needed. Your kind words will be shared with Mpho and the team.
Warm regards,
Affinity Health Management Team
We appreciate you bringing this to our attention and apologise for the initial inconvenience regarding the validation process. Your experience is important to us, and we will review this to ensure clearer communication going forward.
We are pleased to hear that Mpho Masemola was able to assist you promptly and provide the information you needed. Your kind words will be shared with Mpho and the team.
Warm regards,
Affinity Health Management Team