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Vanessa N
1 reviews | Active since Oct 2019
30 Mar 2024, 10:20
Annoying customer experience
Firstly I asked for a call recording at the beginning of March and I am still waiting secondly I have to beg for the service to be canceled and I request for a refund for this month I've never used the service from inception so I want my money for this month. I've heard terrible customer service from this company I should have never gone with them in the first place.
Helpful (0)
Replies (6)0
Replies (6)
Affinity Health's replyOfficial
30 Mar 2024, 17:57Good Day Vanessa,
Thank you for raising your concerns with us, here, on Hello Peter.
Please note that your compliant will be relayed to the Complaints Department, where an investigation will be conducted and feedback will be provided to you in due course.
Warm regards,
Affinity Health Management Team.
Thank you for raising your concerns with us, here, on Hello Peter.
Please note that your compliant will be relayed to the Complaints Department, where an investigation will be conducted and feedback will be provided to you in due course.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply30 Mar 2024, 17:57
Official
Good Day Vanessa,
Thank you for raising your concerns with us, here, on Hello Peter.
Please note that your compliant will be relayed to the Complaints Department, where an investigation will be conducted and feedback will be provided to you in due course.
Warm regards,
Affinity Health Management Team.
Thank you for raising your concerns with us, here, on Hello Peter.
Please note that your compliant will be relayed to the Complaints Department, where an investigation will be conducted and feedback will be provided to you in due course.
Warm regards,
Affinity Health Management Team.
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Vanessa N's updateReviewer Update
06 Apr 2024, 12:55How long do you guys take to respond to the client I have a right to request refund if I have not used the services for 2months
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Vanessa N's update06 Apr 2024, 12:55
Reviewer Update
How long do you guys take to respond to the client I have a right to request refund if I have not used the services for 2months
Affinity Health's replyOfficial
08 Apr 2024, 08:54Good Day Vanessa,
A Complaints Officer will be in contact with you once the investigation has been concluded.
Kind regards,
Affinity Health Management Team.
A Complaints Officer will be in contact with you once the investigation has been concluded.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply08 Apr 2024, 08:54
Official
Good Day Vanessa,
A Complaints Officer will be in contact with you once the investigation has been concluded.
Kind regards,
Affinity Health Management Team.
A Complaints Officer will be in contact with you once the investigation has been concluded.
Kind regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
10 Apr 2024, 09:35Good Day Vanessa,
Please note that a Complaints Officer has attempted to contact you.
Kindly advise on a convenient time that you can be contacted.
Warm regards,
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you.
Kindly advise on a convenient time that you can be contacted.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply10 Apr 2024, 09:35
Official
Good Day Vanessa,
Please note that a Complaints Officer has attempted to contact you.
Kindly advise on a convenient time that you can be contacted.
Warm regards,
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you.
Kindly advise on a convenient time that you can be contacted.
Warm regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
12 Apr 2024, 09:55Good Day Vanessa,
Please note that a Complaints Officer has attempted to contact you.
Kindly advise on a convenient time that you can be contacted.
Best regards,
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you.
Kindly advise on a convenient time that you can be contacted.
Best regards,
Affinity Health Management Team.
Affinity Health's reply12 Apr 2024, 09:55
Official
Good Day Vanessa,
Please note that a Complaints Officer has attempted to contact you.
Kindly advise on a convenient time that you can be contacted.
Best regards,
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you.
Kindly advise on a convenient time that you can be contacted.
Best regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
15 Apr 2024, 13:44Good Day Vanessa,
Please note that a Complaints Officer has attempted to contact you, however, all attempts have been unsuccessful.
Should you still require feedback on your complaint, please provide a convenient time for us to call or email the Complaints Department.
Kind regards,
Affinity Health Management Team
Please note that a Complaints Officer has attempted to contact you, however, all attempts have been unsuccessful.
Should you still require feedback on your complaint, please provide a convenient time for us to call or email the Complaints Department.
Kind regards,
Affinity Health Management Team
Affinity Health's reply15 Apr 2024, 13:44
Official
Good Day Vanessa,
Please note that a Complaints Officer has attempted to contact you, however, all attempts have been unsuccessful.
Should you still require feedback on your complaint, please provide a convenient time for us to call or email the Complaints Department.
Kind regards,
Affinity Health Management Team
Please note that a Complaints Officer has attempted to contact you, however, all attempts have been unsuccessful.
Should you still require feedback on your complaint, please provide a convenient time for us to call or email the Complaints Department.
Kind regards,
Affinity Health Management Team