Angry and broken mother

My daughter got sick,she's been having bad headaches for a few weeks now,but she was sacred to go to Dr or hospital until today when she woke up fron her afternoon nap,and she said her head is worse than other days,plus moving her eyes are sore,she's only 14 she's been taking painkillers everyday since this started,took her to A private hospital,she was seen at casualty which was approved then after the Dr said get preAuth from your insurance and make them aware she might be admitted which i did,Affinity consultant said administrator of the hospital must contact them,they will see to everything,my daughter was moved to a ward,waiting preAuth which they said they would send,not long I received a call from the hospital administrator saying I must leave the ward and come to admissions because preAuth won't be approved because Affinity needs proof this isnt an existing condition,I fought with the consultant as I was angry because she said I must remove my sick child from the hospital and take her to a state hospital if I cannot provide proof that she's never had this condition before,the casualty Dr at the private hospital actually spoke to the consultant and told her to him this does not look like a pre existing condition,now my child had to be removed from the hospital in zero degrees temperature,until I prove enough proof for all the years since she was small from which ever GP cause at that time we weren't on medical aid or insurance,that she's never had any sort of issues like this before.

Its very upsetting a a mother having to remove your child from a hospital actually out of the hospital bed,into the cold like she's a Dog because the insurance doesnt even trust the words of a Dr that this child's currently illness hasn't been long term hence why they needed to do further investigation.

Im very heartbroken about the service my daughter was giving,a child was given by Affinity health...heartless people to say the least.