S
Samuel
1 reviews | Active since Apr 2026
31 Aug 2026, 18:17
Always when you cont...
Always when you contact affinity health,it is a mission to get an authorization number for GP TODAY i called 5 times and eventually when the sister called me back, she said she will send me a WhatsApp and I must send pictures of my allergy reaction, I am still waiting for her to watsapp.
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Replies (2)
Affinity Health's replyOfficial
01 Sept 2026, 08:06Good day Samuel
Thank you for sharing your concerns with us.
We are sorry to hear about the difficulties that you have encountered; this is certainly not the level of service we aim to provide. We’d appreciate the opportunity to look into what happened and ensure your concerns are addressed.
Kindly note that a Complaints Officer will be in contact with you once we have concluded our review.
Best regards
Affinity Health Management Team
Thank you for sharing your concerns with us.
We are sorry to hear about the difficulties that you have encountered; this is certainly not the level of service we aim to provide. We’d appreciate the opportunity to look into what happened and ensure your concerns are addressed.
Kindly note that a Complaints Officer will be in contact with you once we have concluded our review.
Best regards
Affinity Health Management Team
Best regards,
Affinity Health's reply01 Sept 2026, 08:06
Official
Good day Samuel
Thank you for sharing your concerns with us.
We are sorry to hear about the difficulties that you have encountered; this is certainly not the level of service we aim to provide. We’d appreciate the opportunity to look into what happened and ensure your concerns are addressed.
Kindly note that a Complaints Officer will be in contact with you once we have concluded our review.
Best regards
Affinity Health Management Team
Thank you for sharing your concerns with us.
We are sorry to hear about the difficulties that you have encountered; this is certainly not the level of service we aim to provide. We’d appreciate the opportunity to look into what happened and ensure your concerns are addressed.
Kindly note that a Complaints Officer will be in contact with you once we have concluded our review.
Best regards
Affinity Health Management Team
Best regards,
Affinity Health's replyOfficial
04 Sept 2026, 10:30Dear Samuel,
Thank you once again for bringing this matter to our attention.
We can confirm that you were contacted and further assisted with your request and with the necessary medical assistance.
Please accept our sincerest apologies for the delays and the inconvenience you experienced. We understand how frustrating and concerning this situation must have been, and we regret that your experience did not meet the standard of service we strive to provide.
Your feedback is important to us, and we have taken note of your concerns as we continue to review and improve our processes to ensure that matters are handled as efficiently and appropriately as possible.
Thank you for giving us the opportunity to address your concerns.
Kind regards
Affinity Health Management Team
Thank you once again for bringing this matter to our attention.
We can confirm that you were contacted and further assisted with your request and with the necessary medical assistance.
Please accept our sincerest apologies for the delays and the inconvenience you experienced. We understand how frustrating and concerning this situation must have been, and we regret that your experience did not meet the standard of service we strive to provide.
Your feedback is important to us, and we have taken note of your concerns as we continue to review and improve our processes to ensure that matters are handled as efficiently and appropriately as possible.
Thank you for giving us the opportunity to address your concerns.
Kind regards
Affinity Health Management Team
Best regards,
Affinity Health's reply04 Sept 2026, 10:30
Official
Dear Samuel,
Thank you once again for bringing this matter to our attention.
We can confirm that you were contacted and further assisted with your request and with the necessary medical assistance.
Please accept our sincerest apologies for the delays and the inconvenience you experienced. We understand how frustrating and concerning this situation must have been, and we regret that your experience did not meet the standard of service we strive to provide.
Your feedback is important to us, and we have taken note of your concerns as we continue to review and improve our processes to ensure that matters are handled as efficiently and appropriately as possible.
Thank you for giving us the opportunity to address your concerns.
Kind regards
Affinity Health Management Team
Thank you once again for bringing this matter to our attention.
We can confirm that you were contacted and further assisted with your request and with the necessary medical assistance.
Please accept our sincerest apologies for the delays and the inconvenience you experienced. We understand how frustrating and concerning this situation must have been, and we regret that your experience did not meet the standard of service we strive to provide.
Your feedback is important to us, and we have taken note of your concerns as we continue to review and improve our processes to ensure that matters are handled as efficiently and appropriately as possible.
Thank you for giving us the opportunity to address your concerns.
Kind regards
Affinity Health Management Team
Best regards,