JM
Jaytee M
1 reviews | Active since Jul 2020
25 Mar 2025, 09:22
**** ALERT: AFFINITY HELATH
****MERS!!!!!! I WISH I COULD PUT A NEGATIVE STAR RATING! Firstly they sell me one thing and a week or so later call and say "oops" those benefits are no longer included. I ask them to cancel and they ignore me then continue to debit my account. When I ask for a refund they say they cannot refund because I did not give them notice. 1. I DID NOT GET WHAT YOU PROMISED AND NEVER AGREED! 2. YOU IGNORED MY REQUEST TO CANCEL!. ****MERS!
Helpful (0)
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Replies (3)
Affinity Health's replyOfficial
25 Mar 2025, 09:44Good day Jaytee,
Thank you for taking the time to raise your concerns and bring this to our attention.
Please note that your complaint will be escalated to the Complaints Department for further investigation and feedback will be provided once concluded.
Kind regards,
Affinity Health Management Team.
Thank you for taking the time to raise your concerns and bring this to our attention.
Please note that your complaint will be escalated to the Complaints Department for further investigation and feedback will be provided once concluded.
Kind regards,
Affinity Health Management Team.
Best regards,
Affinity Health's reply25 Mar 2025, 09:44
Official
Good day Jaytee,
Thank you for taking the time to raise your concerns and bring this to our attention.
Please note that your complaint will be escalated to the Complaints Department for further investigation and feedback will be provided once concluded.
Kind regards,
Affinity Health Management Team.
Thank you for taking the time to raise your concerns and bring this to our attention.
Please note that your complaint will be escalated to the Complaints Department for further investigation and feedback will be provided once concluded.
Kind regards,
Affinity Health Management Team.
Best regards,
JM
Jaytee M's updateReviewer Update
27 Mar 2025, 15:08I have indicated again after your so called escalation that I was misled(you investigated yourself and concluded otherwise), give me a break.
Your assessment is biased and a refusal to repay me for cover that was never active, Arrogant and refusing to acknowledge that you did not provide the service required from sales up to all the update calls, I further let you know that I did not approve this and your call centre had no interest to listen.
I will never agree with your assessment and just wanted my money that you have *****ulently deducted and are now making more attempts to deduct, any chance I get, I will advise any sensible person to NEVER CONSIDER THIS COMPANY
Your assessment is biased and a refusal to repay me for cover that was never active, Arrogant and refusing to acknowledge that you did not provide the service required from sales up to all the update calls, I further let you know that I did not approve this and your call centre had no interest to listen.
I will never agree with your assessment and just wanted my money that you have *****ulently deducted and are now making more attempts to deduct, any chance I get, I will advise any sensible person to NEVER CONSIDER THIS COMPANY
JM
Jaytee M's update27 Mar 2025, 15:08
Reviewer Update
I have indicated again after your so called escalation that I was misled(you investigated yourself and concluded otherwise), give me a break.
Your assessment is biased and a refusal to repay me for cover that was never active, Arrogant and refusing to acknowledge that you did not provide the service required from sales up to all the update calls, I further let you know that I did not approve this and your call centre had no interest to listen.
I will never agree with your assessment and just wanted my money that you have *****ulently deducted and are now making more attempts to deduct, any chance I get, I will advise any sensible person to NEVER CONSIDER THIS COMPANY
Your assessment is biased and a refusal to repay me for cover that was never active, Arrogant and refusing to acknowledge that you did not provide the service required from sales up to all the update calls, I further let you know that I did not approve this and your call centre had no interest to listen.
I will never agree with your assessment and just wanted my money that you have *****ulently deducted and are now making more attempts to deduct, any chance I get, I will advise any sensible person to NEVER CONSIDER THIS COMPANY
Affinity Health's replyOfficial
28 Mar 2025, 16:03Good day Jaytee,
We can confirm that a Complaints Officer has been in contact with you and provided feedback regarding the investigation.
Please note that Affinity Health only processes policy cancellations upon receiving a formal request from the member. Your request to cancel the policy was received on 25 March, and the cancellation has been processed accordingly.
Further feedback was also sent to you via email, where we requested a convenient time to contact you for additional clarity. Kindly respond to the email with your preferred time for us to reach out.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and provided feedback regarding the investigation.
Please note that Affinity Health only processes policy cancellations upon receiving a formal request from the member. Your request to cancel the policy was received on 25 March, and the cancellation has been processed accordingly.
Further feedback was also sent to you via email, where we requested a convenient time to contact you for additional clarity. Kindly respond to the email with your preferred time for us to reach out.
Kind regards,
Affinity Health Management Team
Best regards,
Affinity Health's reply28 Mar 2025, 16:03
Official
Good day Jaytee,
We can confirm that a Complaints Officer has been in contact with you and provided feedback regarding the investigation.
Please note that Affinity Health only processes policy cancellations upon receiving a formal request from the member. Your request to cancel the policy was received on 25 March, and the cancellation has been processed accordingly.
Further feedback was also sent to you via email, where we requested a convenient time to contact you for additional clarity. Kindly respond to the email with your preferred time for us to reach out.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you and provided feedback regarding the investigation.
Please note that Affinity Health only processes policy cancellations upon receiving a formal request from the member. Your request to cancel the policy was received on 25 March, and the cancellation has been processed accordingly.
Further feedback was also sent to you via email, where we requested a convenient time to contact you for additional clarity. Kindly respond to the email with your preferred time for us to reach out.
Kind regards,
Affinity Health Management Team
Best regards,