LK
Leighann K
1 reviews | Active since Aug 2019
02 Sept 2023, 12:54
Agitated mother 🥴🥴
I needed auth or just a script for my son but the conversation just went in circles and I was asked why am I getting agitated,when your child is sick of course you would be agitated and then to be asked that in such a condensing tone by someone who sounds like she's half asleep ..do better !
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Replies (2)
Affinity Health's replyOfficial
02 Sept 2023, 17:03 Good Day Leighann,
Thank you for raising your concerns with us, please note that this matter will be escalated to the Complaints Team for further investigation. Feedback will be communicated in due course.
Best regards,
Affinity Health Management Team
Thank you for raising your concerns with us, please note that this matter will be escalated to the Complaints Team for further investigation. Feedback will be communicated in due course.
Best regards,
Affinity Health Management Team
Affinity Health's reply02 Sept 2023, 17:03
Official
Good Day Leighann,
Thank you for raising your concerns with us, please note that this matter will be escalated to the Complaints Team for further investigation. Feedback will be communicated in due course.
Best regards,
Affinity Health Management Team
Thank you for raising your concerns with us, please note that this matter will be escalated to the Complaints Team for further investigation. Feedback will be communicated in due course.
Best regards,
Affinity Health Management Team
Affinity Health's replyOfficial
08 Sept 2023, 11:02Good Day Leighann,
We can confirm that a Complaints Officer was in contact with you and we appreciate the feedback you provided us with.
We are always looking for ways to improve the level of service we provide to our valued members and can assure you that your concerns have not fallen on deaf ears.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you and we appreciate the feedback you provided us with.
We are always looking for ways to improve the level of service we provide to our valued members and can assure you that your concerns have not fallen on deaf ears.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.
Affinity Health's reply08 Sept 2023, 11:02
Official
Good Day Leighann,
We can confirm that a Complaints Officer was in contact with you and we appreciate the feedback you provided us with.
We are always looking for ways to improve the level of service we provide to our valued members and can assure you that your concerns have not fallen on deaf ears.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you and we appreciate the feedback you provided us with.
We are always looking for ways to improve the level of service we provide to our valued members and can assure you that your concerns have not fallen on deaf ears.
Should you require any further assistance please do not hesitate to contact us.
Best regards,
Affinity Health Management Team.