Agent cancelled medical aid !!!

I have joined Affinity Health last year FEB 2020, and I have never used them till last year October when I tried to get glasses for my kids, I was told by spec savers when they called Affinity health for authorization that I would have to wait a year. I was flabergasted as this was the first time I have tried to use them? Anyway I spoke to someone and they confirmed this from Affinity Health, that was October, however, I tried to use them a few days ago to find out whats the Dental Benefit, and the agent told me that my medical insurance was void and that it's cancelled? I was shocked as I was not aware of this and we in a pandemic, I asked the agent why and she said that it was cancelled, I said I did not do this and she said she would find a recording, I also stated that I have not got any cancellation certificate? She then confirmed that there is no recording of me cancelling? However, the supposed agent cancelled my cover? It is now about a week and still no response , is this the way Affinity Health treats there clients?

I want this sorted out or I want all my premiums returned to me for last year and I will join Discovery Health?

My family is now at RISK because of and Affinity Health agents. Utterly Disgusted.