After receiving such a horrible service from the pre-auth department I canceled my cover, I laid a complaint and I was assisted by Leigh-Anne Andrews who assured me my complaint was taken into consideration

After receiving such a horrible service from the pre-auth department I canceled my cover, I laid a complaint and I was assisted by Leigh-Anne Andrews who assured me my complaint was taken into consideration. She was so helpful and really put my mind at ease i now reinstated my policy and am very happy with continuing with the policy knowing that affinity health complaints department does thorough investigations into ensuring the customers recieve the best service. I could hear from the way she was talking that she really went back and listened to each of the phone recordings. Thank you and I am happy to be back under the medical insurance.