Afinity Integrity

I'm a 31 year old guy married just joined affinity health as it was advertised to as this great product with great offering, even though there are waiting periods I did not mind as long as my family was taken care of in time of need. 19/09/2017 my wife has been vomiting non-stop is weak and dehydrated, I call a consultant to seek advice as i'm still new on Affinity, I get advised that she needs to go see a GP to consult and refer her to our closest Hopital (Tshepo Temba in Dobsonville), there she goes after a long time of the hospital trying to find a doctor that will treat her, to my surprise we are told that Doctors do not want to take Affinity Health patients as Affinity Health does not payout claims on time and they refered her back to the GP at the state she was in she went back only for us to concede that she must be referred to a public hospital, from this experience I called Affinity Health and cancelled my membership as I felt that I was not helped, the consultant who was assisting me with the cancellation tried to convince me to consider downgrading however the way I was frustrated I did not want to even hear him out, as he was adamant that Affinity Health is not to blame as doctors refused to accept the GOP's. I feel that if Affinity Health had good relations with doctors in my area, the outcome of this situation would have been different, I mean it cannot be that majority of the Doctors there will refuse to see affinity clients stating the same reason. So I maintain that it seems like I have associated myself with a wrong health insurance provider, honestly I would never recommend this company to any one I know.