RR
Riaan R

1 reviews | Active since Nov 2019

27 Nov 2019, 11:44

Affordability + True-To-Their-Words = Affinity Health

In Short: I am one of the proudest member of Affintiy Health since 2012. Never had issues with them but also never made much use of them. Only between last year and now 2 months ago, i really were in trouble with my young son's rugby accident. He was taken to hospital by ambulance to Klerksdorp Medi-clinic ( Unfortunately I wasn't there). After all tests done i NEVER had to fight for ambulance fees, paramedics, casualty admittance, after hours doctors, x-rays, NOTHING. All bills were paid. NOW, THIS IS THE BEST PART OF AFFINITY HEALTH: 3 month ago, i added my Fiancee onto my Affinity plan. Immediately after the 2nd debit order went off, my fiancee slipped on stairs and broke her ankle on a Saturday. Now i'm going to cut my story short with the following Affinity Health employee: SANTHURI GOVENDER (i hope my spelling is right) from my first call to the call-center, this lady was on the top of her game. Everything i could ask for was right at the end of the other line, friendly, kind, professional, warm etc etc. There are absolutely too many words i can call this woman. And here comes the best: When i called on the Monday again, it was my luck to speak to her again and before i carried on about my call from Saturday, she started laughing and said: "Hi Mr, Rossouw. (AMAZING!!!!), you spoke to me on saturday!!" WOW, she remembered. This woman belongs in Parliament. LOL Needless to say, all my Fiancee's expenses had already been paid by Affinity Health even thought i added her onto my plan within 2 months. I highly recommend Affinty Health to all my friends and family, especially with employees like Santhuri Govender.

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Replies (2)
Affinity Health
Affinity Health's reply27 Nov 2019, 11:59
Official
Good day Riaan

Thank you for taking the time to provide us with feedback on your positive experience with our Company.

It is always refreshing for us to receive confirmation that our members are receiving the client support they deserve.

We appreciate our members noticing the support and assistance our experienced  agents provide. 

We have relayed your compliment to our Pre-Authorisation Consultant, Santhuri, who is delighted.

Thank you for your feedback and we look forward to our ongoing relationship.

Kind Regards
Affinity Health Management Team

RR
Riaan R's update27 Nov 2019, 12:34
Reviewer Update
I started my Letter specifically with the truth that i'm a PROUD member (maybe thousands of other members also send letters), and i'm with Affinity for several years. My previous company tried to force me to join other "Medical Aids" to benefit companywise, but i insisted on staying with you guys. I will Gladly say the same if i must appear in any Affinity Commercial.