1 reviews | Active since Jan 2014
Affirnity Health is terrible
This has got to be one of the worst health insurances when wanting to use it. I pay just under r1000 for myself and two kids and every time i need to use it ,it's a long story. Pre authorization number has to be requested which takes forever to get. Then a nurse deciding whether it's necessary to go to the doctor. Then when she decides she can assist via phone and sends a prescription which isn't readily available. I have gotten to the point now that I actually just paid for the meds. My 7 year old has flu today,it's been 15mins since requesting Authorization number. I have to wait for a nurse to call me. You guys should be transparent and explain this to people before signing them up. Thank Goodness I never needed hospital treatment and actually forward to joining Flexicare from 1st June!
We are deeply saddened to learn about your recent experience and can assure you that this is not the standard and level of service that we pride ourselves on.
A thorough investigation will be conducted by the Complaints Team who will provide feedback once concluded.
Kind Regards,
Affinity Health Management Team
We are deeply saddened to learn about your recent experience and can assure you that this is not the standard and level of service that we pride ourselves on.
A thorough investigation will be conducted by the Complaints Team who will provide feedback once concluded.
Kind Regards,
Affinity Health Management Team
Please be advised that your concerns were thoroughly investigated, and feedback was provided to you via email, in accordance with your request not to be contacted telephonically.
Should you require any further assistance, please do not hesitate to respond to the email.
Kind regards,
Affinity Health Management Team
Please be advised that your concerns were thoroughly investigated, and feedback was provided to you via email, in accordance with your request not to be contacted telephonically.
Should you require any further assistance, please do not hesitate to respond to the email.
Kind regards,
Affinity Health Management Team