RM
Robert M
1 reviews | Active since Apr 2019
19 Apr 2019, 10:38
Affinity...disappoints again
My wife does sport socially. About 2 weeks ago she injured a leg muscle...nothing serious at the time. During the past week her leg was hurting so she went for physio...guess what? Affinity told her that the physio is for her own account. WHY??? Because she did not report to Affinity when she got injured..***??? Are we now suppose to see into the future to know that an ininjury/sickness is going to get worse? We avoid running to the doctors because we got to pay in. I would advise any person to review their Affiliate policy. The take our money but has a million excuses NOT to pay
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Replies (3)
Affinity Health's replyOfficial
19 Apr 2019, 12:10Good Day Robert
Thank you for raising your concerns with us.
Please be advised that your wife's case will be investigated and feedback will be provided to her once the investigation is completed.
Kind Regards
The Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that your wife's case will be investigated and feedback will be provided to her once the investigation is completed.
Kind Regards
The Affinity Health Management Team
Affinity Health's reply19 Apr 2019, 12:10
Official
Good Day Robert
Thank you for raising your concerns with us.
Please be advised that your wife's case will be investigated and feedback will be provided to her once the investigation is completed.
Kind Regards
The Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that your wife's case will be investigated and feedback will be provided to her once the investigation is completed.
Kind Regards
The Affinity Health Management Team
RM
Robert M's updateReviewer Update
19 Apr 2019, 12:14Really? Thats news to us. Your call center said NO. End of story according to the operator
RM
Robert M's update19 Apr 2019, 12:14
Reviewer Update
Really? Thats news to us. Your call center said NO. End of story according to the operator
Affinity Health's replyOfficial
19 Apr 2019, 17:58Good day Robert
Please note that you have been a member with us and we have had our Complaints Department investigate all your concerns and provided you with feedback accordingly.
The same service will be provided to your wife regarding her concerns.
Please allow for that investigation to be conducted.
Kind Regards
The Affinity Health Management Team
Please note that you have been a member with us and we have had our Complaints Department investigate all your concerns and provided you with feedback accordingly.
The same service will be provided to your wife regarding her concerns.
Please allow for that investigation to be conducted.
Kind Regards
The Affinity Health Management Team
Affinity Health's reply19 Apr 2019, 17:58
Official
Good day Robert
Please note that you have been a member with us and we have had our Complaints Department investigate all your concerns and provided you with feedback accordingly.
The same service will be provided to your wife regarding her concerns.
Please allow for that investigation to be conducted.
Kind Regards
The Affinity Health Management Team
Please note that you have been a member with us and we have had our Complaints Department investigate all your concerns and provided you with feedback accordingly.
The same service will be provided to your wife regarding her concerns.
Please allow for that investigation to be conducted.
Kind Regards
The Affinity Health Management Team